Curriculum Design Manager - Mortgage Operations Training

Citizens Financial Group, Inc   •  

Johnston, RI

Industry: Accounting, Finance & Insurance


5 - 7 years

Posted 78 days ago

This job is no longer available.


  • Responsible for the development and execution of best in class Mortgage Training Curriculums for assigned functional area
  • Continuously assess effectiveness of training and proactively identify needs and recommend solutions to assigned functional area
  • Collaborate with other Instructional/Curriculum Design Managers within Home Mortgage to ensure consistency across Home Mortgage Curriculums
  • Manage/Coach a team of facilitators to ensure best in class delivery of Learning solutions
  • Manage team in the creation and implementation of effective learning solutions
  • Manage, coach and develop team to ensure appropriate capabilities to achieve objectives
  • Identifying desired training/development outcomes with tracking and reporting to business constituents regarding participation, outcomes, and impact.
  • Building relationships/staying connected to business leaders to ensure Learning Solutions support the current and future needs of the business
  • Create and manage a capacity plan to maximize resource utilization
  • Conducting, leading or supervising projects that require needs assessments of current and future training requirements, as requested by the Training Director, Home Mortgage
  • All other related duties as assigned by Training Director, Home Mortgage


Required Skills/Experience:

  • 5 or more years of Training / Business experience in Financial Services, within Mortgage Business
  • 3 or more years of Management Experience
  • End to end knowledge of the Mortgage Industry
  • Deep understanding of the Mortgage process and Regulatory requirements as well as investor guidelines coupled with the ability to apply that knowledge to impactful Learning Solutions
  • Minimum 3 years’ experience in needs assessment and designing and delivering Mortgage Training programs (regulatory, sales, new to business etc.)
  • Highly collaborative and able to lead and influence direct reports and partners
  • Innovative, willing to take risks, and a lifelong learner
  • Superior facilitation and presentation skills; excellent written and communication skills
  • Internal Consulting, Need Assessment, Design and Development experience
  • Strong organizational and influencing skills
  • Ability to travel as required

Preferred Skills/Experience:

  • Additional experienceworking within Mortgage Business in a Sales or Operations role
  • Experience in Wholesale and/or Correspondent Lending
  • Proven experience building successful Mortgage Training Curriculums from the ground up

Education, Certifications and/or Other Professional Credentials:

  • BA/BS Degree required in relevant field or equivalent work experience, Master’s degree in relevant field preferred (MBA, Education in Training, Needs Assessment and Design and Development)

Job ID/ Req. Number191260-3