Current Product Support Manager

Position Overview

Navistar's Product Support Center, located in Woodridge, IL., is seeking a Current Product Support Manager to join our team! As a Current Product Support Manager, you will play a critical role in ensuring customer satisfaction and maintaining the quality of our service information. You'll be responsible for managing changes to existing technical service information to keep our customers up to date on the latest service solutions that will keep their fleets on the road!

Responsibilities

• Develop and execute change management strategies for service information updates, enhancements, or modifications
• Collaborate with cross-functional teams, including engineering, service solutions, service engineering, quality, and warranty
• Assess the impact of change on existing service information
• Leverage your knowledge of technical procedures to guide service information changes effectively
• Collaboration with Product Teams
• Work closely with product managers, engineers, and developers
• Communicate service-related updates and changes to internal stakeholders
• Align service information with product enhancements
• Communicate with customers about new products, services, or any issues related to existing ones
• Address complaints efficiently and effectively
• Monitor product quality and rectify any potential issues promptly
• Conduct research to identify new technologies that could enhance our products or services
• Implement strategies to increase customer satisfaction and loyalty over time
• Explore customer feedback and market trends to drive product improvements

Minimum Requirements

• Bachelor's degree
• At least 6 years of project/program management experience
• 1 year lead experience

OR

• Master's degree
• At least 4 years of project/program management experience
• 1 year lead experience

OR

• At least 8 years of project/program management experience
• 1 year lead experience

Additional Requirements

• Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills

• Experience with medium to heavy duty trucks, Class 6 thru 8 highly desired
• Strong technical written communication skills
• Past experience communicating directly with customers on their service needs
• Experience working cross functionally with engineering, product development and product managers highly preferred
• Strong, pro-acitve, change management experience highly desired

Company Overview

Navistar, Inc. ("Navistar") is a purpose-driven company, reimagining how to deliver what matters to create more cohesive relationships, build higher-performing teams and find solutions where others don't.

Based in Lisle, Illinois, Navistar or its subsidiaries and affiliates produce International® brand commercial trucks and engines, IC Bus® brand school and commercial buses, all-makes OnCommand® Connection advanced connectivity services, and Fleetrite®, ReNEWeD® and Diamond Advantage® brand aftermarket parts.

With a history of innovation dating back to 1831, Navistar has more than 14,500 employees worldwide and is part of TRATON SE, a global champion of the truck and transport services industry. Additional information is available at www.Navistar.com.

Accelerating the Impact of Sustainable Mobility

Visit us at www.Navistar.com to discover more about our organization

Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.

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