CSI Brokerage Operations Manager

Citizens Financial Group, Inc   •  

Johnston, RI

Industry: Accounting, Finance & Insurance


5 - 7 years

Posted 55 days ago


The Operations Infrastructure Team Manager will be responsible for leading both the Training and Documentation, and Quality Assurance teams within Wealth Management Operations. Key tasks include providing leadership and development for operational staff, ensuring the culture and working environment is conducive to optimum employee productivity and satisfaction, as well as implementing process changes to create efficiencies.

In this role the manager will have the following Roles and Responsibilities:

  • Overseeing the day–to–day operations of the team
  • Evaluating and improving work flows of the department
  • Coordinating and monitoring projects
  • Leading and developing associates
  • Developing annual operating plan that supports goals
  • Generating and creating reports for the Wealth Management department
  • Setting and assisting with plans and achievement of department goals
  • Developing and sustaining strong work environment
  • Representing department at on-going staff meetings
  • Creating and sustaining process efficiencies within the department
  • Creating, implementing and maintaining a formal coaching and development program


Experience and Skills:

  • Minimum of 5 years of Wealth Management Operations Experience
  • Project life cycle skills including: defining work flows, defining business requirements documents, detailed project planning, defining user test criteria and data, testing, status monitoring, problem tracking and resolution, and leading projects and project teams
  • Strong oral and written communication skills and the ability to build relationships
  • Advanced aptitude with Microsoft products including Visio, PowerPoint and Excel
  • Extensive knowledge of wealth operations processes
  • Experience developing and deploying training plans
  • Experience in delivery of a wide range of wealth solutions across front, middle, and back offices

Education and Certifications:

  • BA/BS in business administration, finance or related field
  • FINRA Series 7 and 24 licenses required.
  • 192347