Manages assigned staff. Maintains proper personnel practices including hiring, performance evaluation, salary administration, promotion, transfer, and termination. Trains and develops staff.
Ensures that claims are adjusted and processed correctly according to established loss adjustment guidelines. Adheres to file documentation standards, and Crop Division reserving methodologies and practices.
Improves productivity through constant analysis of workflow and procedures while adhering to established L.A.E. goals.
Establishes appropriate performance and productivity standards for the efficient processing of all claim-related transactions.
Establishes appropriate quality measures; monitors results to ensure high quality service delivery while upholding claim integrity standards.
Provides feedback to marketing, underwriting and management staff regarding the quality of business and/or policy files.
Manages the field and internal claim staff to ensure timely, accurate and professional service to all agents and policyholders.
Participates in the establishment of regional goals, plans, strategies and operating methodologies.
Insight and monitoring of adequate reserves.
Systematic evaluation of risk to accurately forecast loss ratio projections
Candidates must have a Bachelor’s degree or equivalent business/work experience.
5+ years of crop claim experience and 5+ years management/supervisor experience is required