CRM Marketing Manager - Driver Relationship

Uber   •  

San Francisco, CA

Industry: Technology


5 - 7 years

Posted 244 days ago

This job is no longer available.

About the Role

Drivers form the backbone of the platform. To keep drivers driving with Uber, we must build relationships and trust with them.  We’re looking for an experienced marketing manager with a strong understanding of retention and lifecycle marketing to help us grow our driver’s loyalty and keep more drivers engaged within the US and Canada.

 In this role, you’ll be responsible for the impact of the communications that provide drivers with content and information that retains and builds relationships via email, SMS, and push notifications, direct mail and in-app messaging. You’ll work on all stages of the active driver lifecycle, starting from their first trip through churn. You’ll create strategies and marketing tactics to deepen loyalty and engagement across the active driver cohort, as well as re-engage and rebuild relationships with drivers who have taken a break.   

 You’ll have the support of a dedicated CRM design, copy, operations, and analytics team and the ability to partner with product and engineering to bring complex, high-impact new campaigns to life in a way that surprises and delights our drivers.

What You’ll Do

  • Collaborate with  a team of highly effective lifecycle marketers managing, focusing on building strong and lasting relationships with our drivers
  • Establish, report on, and improve KPIs for the active driver cohort
  • Partner with the product, operations and BD teams to optimize the driverexperience inside and out of the app
  • Help define the tools and technologyrequired to deliver real-time, highly relevant, personalized communications for drivers
  • Empower and enable local marketing teams to achieve business goals through communications
  • Work cross functionally with global teams to share learnings and playbooks

What You’ll Need

  • Minimum of 5 years experience in the customer marketing, customer communications, or customer engagement space.
  • Experience with retention or loyalty marketing - can create data-driven marketing strategies and campaigns end to end
  • A track-record of demonstrable business results through testing and deploying effective marketing campaigns across channels.
  • Strong familiarity with CRM technology including ESPs, push, SMS, in app messages, segmentation tools, and complex data structures and systems
  • Bachelor’s degree or equivalent experience.