CRM Manager

Thrive Market   •  

Los Angeles, CA

5 - 7 years

Posted 242 days ago

This job is no longer available.

ABOUT THRIVE:


Wholesome products at wholesale prices.  Thrive Market is a membership e-commerce platform on a mission to make the world’s highest quality natural and organic products available for every American family. For $60/year, Thrive members get access to their favorite healthy snacks, supplements, home, beauty, and baby products at 30-50% off retail value—all shipped to their front door.  As part of our Thrive Gives initiative, each paid membership on the site also sponsors a free membership for a low-income family. 
THE ROLE
Since launching in November 2014, Thrive Market has become the fastest growing e-commerce company in Los Angeles history and the fastest growing company in the natural and organic space ever. In less than two years, the business has expanded to serve nearly 400,000 paid members and become the largest seller, online or off, of exclusively non­-GMO food in the country. With its proprietary network of over 300 influencer investors, privileged relationships with 500+ of the top natural and organic brands, and in­-house expertise in data science, brand building, and viral content, Thrive is poised to become the leader in natural and organic CPG retail, a $50B market growing at 12% a year, over the next decade.
This position will lead, execute and analyze CRM programs for key user segments.  Areas of focus include assessing current program offers, identifying, recommending and implementing best-in-class promotional strategies and ensuring flawless execution of promotional and lifecycle initiatives. 

Responsibilities

    • Lead flawless execution of multi-channel CRM tactics (email, onsite, and mobile) across key user segments while maintaining a cohesive customer experience
    • For these programs, provide end-to-end project management: Partner with CRM Leadership to conceive strategy, manage copy and creative development, provide detailed program specifications, oversee or execute development and QA, report on results and optimization efforts
    • Maintain ownership of segment promotional calendar to ensure consistency of messaging and targeting: Offers, Testing, etc
    • Provide weekly/monthly reports and insights on program performance by proactively monitoring email campaigns and competitive market information to make effective tactical recommendations and campaign adjustments
    • Act as a secondary quality assurance checkpoint for all promotional targeting and email communications as needed
    • Perform special projects in support of key CRM  initiatives
    • Provide off-hour support for troubleshooting promo code issues and email delivery challenges
    • Collaborate and partner with with Acquisition, Merchandising, Data Strategy, Engineering, and Member Services to achieve program goals



Qualifications

  • Bachelor’s degree
  • 5+ years experience in analytically focused CRM/Email marketing role (preferably in subscription based businesses, e-commerce or direct-to -consumer brand)
  • Extensive knowledge of ASP/ESP platforms (Sailthru preferred)
  • Strong understanding of core e-commerce and CRM KPI’s, data, & analytics. Experience operating in Google Analytics or similar analytics platform
  • Strong project management skills
  • Excellent organizational skills
  • An enterprising team-player with the ability to manage group workflow 
  • Ability to work under pressure and manage multiple projects simultaneously