CRM Business Analyst

Less than 5 years experience  •  Construction

Salary depends on experience
Posted on 10/20/17
Redmond, WA
Less than 5 years experience
Salary depends on experience
Posted on 10/20/17

CRM Business Analyst

Position Description

Genie /Terex Aerial Work Platforms (AWP), a business segment of the Fortune 500 company, Terex Corporation. Genie is headquartered in Redmond, WA with branch offices worldwide. We manufacture material lifts, trailer-mountedboomsand light towers, telehandlers, scissor lifts and self-propelled telescopic and articulating booms under the industry leading Genie brand.

The CRM Business Analyst will work closely with the CRM Program Manager, CRM Development Team, functional area leads and subject matter experts in the identification, development and support of business solutions based on the platform. This role will work closely with decision makers to ensure functionality meets the needs of the business


Key Responsibilities

  • Drive and contribute to projects that rely on Salesforce from discovery through delivery: Gather requirements, collaborate with teams to define a solution, collaborate with the development team and train end users.

  • Work with Global Stakeholders, supporting different regional processes and levels of integration with Salesforce.

  • Develop a thorough understanding of the business teams throughout Genie, their processes and goals.

  • Provide support to Salesforce users in Sales and the Service Teams, and act as the primary point of contact for end-user support.

  • Provide Salesforce training and collaborate with end-users to create and maintain training materials.

  • Operational support; Create and maintain users, roles, profiles

  • Supports data quality and management

  • The development of reports and dashboards in Salesforce that support business strategies.

  • Improves the overall quality and completeness of Salesforce documentation and support procedures


Position Requirements

Basic Qualifications:

  • Bachelor's degree in Business Administration, Computer Science, Statistics, or related field

  • 3+ years of experience with or an equivalent CRM Business tool at an Admin level to provide operational support (this is not a developer role)

  • 1-2+ years of experience leading change management initiatives

Preferred Qualifications:

  • Excellent problem solving, critical thinking and decision making skills.

  • Ability to work independently, keeping track of a number of continuing problems, requests, and projects.

  • Proficient computer skills required including Microsoft Office Suite.

  • Ability to translate business needs to formal business requirements for CRM and technology optimization.

  • Agile and waterfall project management skills required along with the ability to multi-task under time sensitive schedules and where multiple projects are pursued concurrently.

  • Outstanding data analysis and presentation skills, including experience leveraging data to inform business strategies.

  • Experience with operations and support, implementations, updates and the Salesforce development process.

  • Experience working in a customer service or user support role.

  • Experience working in a B2B and/or manufacturing environment.

    Job ID 2017-35367


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