CRM Business Analyst

Campus Management   •  

Boca Raton, FL

Industry: Enterprise Technology

  •  

5 - 7 years

Posted 75 days ago

This job is no longer available.

Job Description

The Business Analyst will be responsible for the delivery and continuous improvement of one or more digital products by providing direction to a multidisciplinary delivery team. Conducts and facilitates workshops with business partners to gather requirements for complex business procedures while providing best business practices knowledge. The ideal candidate will have a deep understanding or enterprise resource planning systems and possess business process expertise and will leverage this knowledge to design and deliver the necessary solutions.

Essential Job Responsibilities:

  • Lead a multidisciplinary team to deliver CRM and ERP Capabilities on Microsoft Dynamics platform
  • Deliver the business requirements delivered through configurations, customizations and iteratively improve it through several delivery cycles
  • Develop an expert understanding of the users’ needs and champion these in the delivery of business requirements on the CRM/ ERP platform
  • Define, explain and iterate a product vision that is compelling to your users, internal team and stakeholders
  • Develop and prioritize product backlogs, writing good user stories and making decisions based on data
  • Engage with users and stakeholders through a range of channels to encourage take-up and use of the product
  • Articulate the multiple departments’ business processes and help people see their role within it
  • Gather and facilitate business process discussions, solution design and documentation, configuration as it relates to the Company’s internal business processes.
  • Provide inputs in promoting and implementing best-practice solutions on business processes
  • Document business processes for current and future state

Skills & Requirements

  • 6 years of experiences as a Business Analyst
  • 2 year experience in building business solution on Dynamics CRM platform
  • Microsoft MCSA Certification Exam MB2-715 / Exam MB2-716
  • Bachelor's degree in Information Systems or any related discipline
  • Experience of creating, maintaining and prioritizing product backlogs to direct the work of a delivery team
  • Experience of engaging with users and turning user insight into product improvements
  • Experience of product management and business analysis
  • Have strong written and verbal communication skills
  • Advanced knowledge in the following business process areas:
  • Marketing and Sales automation: Lead to Order, CRM and Project Services automation
  • D365 CRM advance knowledge or equivalent ERP system, i.e., Salesforce, SAP, PeopleSoft
  • Involved in at least 2 full cycle implementations of CRM/ERP solutions.