CRM Administrator II

Zonar Systems   •  

Seattle, WA

Industry: Technical Services


Less than 5 years

Posted 80 days ago

This job is no longer available.


  • Provide end user support and administration for all user needs relating to our Dynamics instance
  • Perform CRM administration and configuration activities based on business requests/needs
  • Research, diagnose, and resolve CRM and related technical issues
  • Create and maintain CRM business processes and workflows
  • Help support and manage CRM development, test and production instances
  • Participate in all phases of the software development life cycle; requirements analysis, development, testing, and implementation.
  • Partner with Functional Analysts to analyze business needs presented by the user community and recommend technical solutions back to the business
  • Configure/Develop CRM solutions that enhance cross platform integration with Microsoft Dynamics NAV (ERP) and other dependent applications as needed
  • Establish effective working relationships with CRM user community to understand desired business outcomes and direction
  • Create, maintain, and present technical documentation relating to deployed solutions/configurations
  • Be a subject matter expert on CRM functionality and support ongoing CRM usability and data standards
  • Proactively research and seek out ways to enhance existing solutions that can support business needs
  • Remain current on new and emerging MS Dynamics 365 product feature/functionality
  • Travel as required to support Zonar’s needs


  • Strong written, interpersonal, analytical, and oral communication skills
  • Ability to drive definition of improvements based on business needs
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to work toward and achieve scheduled deadlines
  • Ability to conduct research into issues and products as required
  • Ability to present ideas in user-friendly language
  • Highly self-motivated and directed, with keen attention to detail
  • Comfortable working with a skilled technical environment with rapid changes in direction and environment
  • Strong understanding of typical operational workflows spanning multiple business functions (e.g. Sales, Marketing, Customer services, Finance, etc.)
  • Familiarity with Agile development methodologies
  • Strong problem-solving skills
  • Ability to influence business and technical leaders in a dynamic environment
  • Ability to work well in a fast paced, entrepreneurial environment
  • Bachelor’s Degree in a related field, or equivalent work experience
  • 3+ years of recent experience with Microsoft Dynamics CRM/365 administration, configuration, and development (cloud versions preferred)
  • Experience working with and using MS SQL
  • 2+ years of systems analysis, systems engineer or like experiencepreferred
  • Experience with supporting third party integrations relating to marketing automation, telephony, or like integrations preferred
  • Experience using or supporting ERP systems such as MS Navision, SAP, Netsuite or similar solutions preferred

Requisition ID 838