CRM Administrator in Trumbull, CT

View All Pharmaceuticals & Biotech jobs

Industry:

Pharmaceuticals & Biotech   •  

Less than 5 years

Posted 8 weeks ago

Department: EMCP Technical

  • Position Summary: This position is responsible for managing the CRM day-to-day operations.

Essential Functions:

  • Manage day-to-day CRM operations including security, roles, profiles, sharing rules, assignment rules, workflows, approvals, validations, groups and more
  • Maintain product hierarchies, price books, and configuration workflows
  • Monitor CRM data feeds, imports and other integrations
  • Create and maintain end-user documentation
  • Serve as primary point of contact for CRM power users / Troubleshoot all power user issues
  • Work with end users to provide coaching around best practices and tips on CRM usage
  • Build and maintain custom reports and dashboards specific to dept/user needs.
  • Be the central point of contact for all changes, requests and system alterations
  • Provision all new users, provide system training to new users, control access rights, security settings and user privileges

Requirements:

  • Strong business analysis and problem-solving skills and proven ability to identify and recommend solutions to issues, concerns and challenges.
  • Experience with multiple technologies and systems relevant to CRM administration.
  • Understanding of relational databases and data integration tools.
  • Current knowledge of industry and technology trends.
  • Basic understanding of project management terminology and best practices.
  • Courteous and tactful at all times with customers and colleagues.
  • Strong orientation towards customer service.
  • Willing to travel abroad (25%)

Education/Experience:

  • Bachelor's degree in Computer Science, MIS or equivalent.
  • 3+ years of configuring and administering and/or developing in CRM systems
  • CRM certification preferred