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Critical Case Engineer in Virtual / Travel



$80K - $100K*


Systems Architecture & Engineering


Not Specified

Job Description


This position requires strong analytical, problem solving, and troubleshooting skills. The qualified candidate possesses broad experience in handling difficult or sensitive situations in a professional, timely, and thorough manner. Qualified candidates are self-starters and highly-motivated to provide excellent customer service.

Candidates must have advanced technical depth and a customer-first mentality, the desire to take the initiative to own and resolve customer issues, and interest in working in a fast paced, high growth, learning environment.

Primary Responsibilities: (other duties may be assigned)

  • Technical communication/troubleshooting for cases from critical customers, escalated cases
  • Cases from selected "critical customers" (defined by the CSM team)
  • Escalated issues assigned by CSM
  • Complex troubleshooting cases requested to take over by Support Managers
  • Technical contact for CAPsSee More

    Valid through: 2020-3-5

About Cloudian

Cloudian, Inc. (formerly known as Gemini Mobile Technologies) is a US enterprise data storage company headquartered in San Mateo, California, with offices in Tokyo, Japan and Beijing, China. It produces Amazon S3-compatible object storage software and pre-configured hardware appliances. Cloudian was launched in 2011 by CEO Michael Tso and President Hiroshi Ohta. In 2012, Cloudian signed a deal with Japanese telecommunications company Nippon Telegraph and Telephone (NTT) to power its Biz Hosting Cloudn Object Storage service. Since then, other Cloudian customers include @nifty, Casale, Tyco, and ScaleMatrix.
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