Crisis & Critical Incident Manager - Operational Risk Manager, Vice President

MUFG   •  

Tempe, AZ

Industry: Accounting, Finance & Insurance


11 - 15 years

Posted 96 days ago

This job is no longer available.

Job Summary:


The Crisis and Critical Incident Management (CCIM) – Operational Risk Managerreporting to the Director, Crisis and Critical Incident Management, is responsible for providing operational support in the management and execution of the MUFG Americas CCIM Program.  Manages CCIM events designated for region(s) or area of responsibility.   Drafts, reviews or distributes CCIM Situation Reports and other support documentation during CCIM events and coordinates post incident reviews and subsequent reports.  Maintains the Emergency Operations Center (EOC) and Regional Incident Command Center (RICC) documentation to include CCIM organizational response team memberships, communications distributions lists, and special services authorizations (Global Emergency Telecommunications Service / Wireless Priority Service (GETS / WPS)).  Provides support to the Crisis and Critical Incident Management initiatives, pertaining to Emergency Response, Disaster Recovery (DR), and Business Continuity (BC).

Key Responsibilities:

  • Member Emergency Operations Center (EOC) and Regional Incident Command Center (RICC) - Crisis Response Team
  • Proactively monitors and assesses global issues that may have potential impact to MUFG Americas operations
  • Monitor threats and communicate threat info to EOC – RICC CRT members
  • Determines need for convening and or activation of EOC – RICC response teams during a business disruption based on severity levels or other escalation triggers
  • Facilitates or Interacts with EOC – RICC Response Teams on critical information updates
  • Coordinates and manages response and recovery efforts in the event of a business disruption
  • Support all crisis event response for assigned areas of responsibility
  • Performs as the CCIM Duty Officer during assigned time periods
  • Interacts with other departmental teams with incident managementresponsibilities (Technology; Information Security; Operations; Corporate Security; Facilities, etc.)
  • Manage ad-hoc requests and updates (e.g. recovery hotline, update communications as requested)
  • Develops training material and conducts CCIM Program Awareness and Training with Business Area Leaders
  • Develops exercise playbooks and conducts CCIM Exercises with CCIM or assigned RICC teams
  • Act as a communication/management/coordination point of contact for all Global CRT and Executive Crisis Management teams
  • Provides appropriate resources and support to (external) projects resulting from CCIM lessons learned
  • Manage special (internal) projects to return to Business As Usual as appropriate
  • Manage recoverability needs associated with business partners and critical vendors particularly at time of event
  • Supporting special projects on crisis management issues
  • Reviews CCIM processes for opportunities for improvement
  • Supporting the planning, facilitation, and after action needs for employee sessions and initiatives to address crisis management matters
  • Supporting decision making and special projects on intelligence integration
  • Conducts Executive Level Crisis Management tabletop testing and training
  • Conduct post incident review processes
  • Maintenance and publication of CCIM procedures
  • Conducts Emergency Notification Communications Tests
  • Knowledge and system administration experience of automated emergency notification systems
  • Proficiency with Microsoft Office desktop applications and database functionalities


  • 10+ years working in crisis management and /or incident management; leading crisis management and or incident management efforts
  • Demonstrated strong background in managing and planning activities related to business impacting crises
  • Demonstrated experience with the ICS structure and developing organizations' roles and capabilities
  • Developing, analyzing, and re­engineering processes and standard operating procedures related to crisis and or incident management
  • Proven communications skills with the ability to communicate with all levels of management