Credit Manager

Gartner   •  

Fort Myers, FL

Industry: Professional, Scientific & Technical Services


5 - 7 years

Posted 37 days ago

What you’ll do:

  • Manage collections team to meet & exceed monthly & quarterly cash collection, delinquency & DSO targets.
  • Manage collections team to prepare & provide in depth analysis on the client status of the various stages of delinquency & making recommendations to Sales & CFS management on solutions to dispute & escalate activity to legal.
  • Prepare & provide key metrics & collection results pertaining to team targets on cash collection & delinquency goals to CFS management
  • Decide creditworthiness of new and renewing business opportunities with sales. Review non-standard terms and billing schedule requests and provide recommendations to sales or decline. Provide updated language, calculation of credits for renewing contracts & recommendations for edits before submission to Client
  • Present CFS collections requirements to Sales new hire training classes & facilitate presentations throughout the year of process improvement to increase productivity & efficiency for Sales.
  • Hire, train and develop all collections associates to meet and exceed their goals and objectives.
  • Understand & adhere to all corporate guidelines for pricing, legal, product, Gold Notes, SOX & country specific laws
  • Partner with all business units to continually improve processes and relationships to increase productivity.
  • Master all collections process through iCollections combining collection efforts via phone & email to the Client.
  • Ensuring the team updates their notes and records accurate status codes in iCollections
  • Coordinate with the GEMS & the Order Management teams to validate Clients outstanding balance and authorize the refunding of any overpayment coordinating with Cash Applications.
  • Identify Client issues early & escalate to finance and sales management.
  • Provide recommendations for enforcing terms or preparing a payment plan directly with the Client.
  • Authorize credit memos and ensure accurate coding depending upon the nature of the credit.
  • Hiring, managing performance, coaching and developing associates to deliver outstanding performance.
  • Work closely with Sales, Finance, Legal, Corporate Pricing and Deal Hub management and provide guidance to resolve issues and handle escalations.
  • Proactively lead monthly meetings with sales managers and teams.
  • Proactive and inquisitive problem-solving.
  • Regular review and updating of processes to ensure the department maintains pace with the changing environment.
  • Conduct training at various levels (Team, Department, Sales New Hires and assigned Sales regions).

What you’ll need:

  • Bachelor's Degree, preferably in Accounting or Finance or equivalent business experience.
  • Minimum of 5 years’ experience in a management role.
  • Experienced in the Credit & Collections process
  • Excellent analytical skills.
  • Experience in project management.
  • Experience in credit management systems implementations / upgrades.
  • Experience leading and developing large teams.
  • Strong customer service skills.
  • Excellent verbal and written communication skills
  • Strong initiative and willingness to take on projects in a proactive manner.
  • Effective listening skills.
  • Flexibility.
  • Time management skills.
  • Microsoft Office skills essential.

Who you are:

  • Motivated, high-potential performer, with demonstrated ability to influence and lead
  • Strong communicator with excellent interpersonal skills
  • Able to solve complex problems and successfully manage ambiguity and unexpected change
  • Teachable and embracing of best practices and feedback as a means of continuous improvement
  • Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges

What we offer:

In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:

  • An upbeat, positive culture. Integrity, objectivity, collaboration, results and a no-limits mindset are central to our values
  • Limitless growth. We work with you to help you meet your goals and advance within the company
  • Encouragement to be innovative and challenge status quo
  • Exposure to industry-leading training and development
  • Performance-based recognition and rewards