Creative Operations Manager

ResMed   •  

San Diego, CA

Industry: Healthcare


8 - 10 years

Posted 86 days ago

This job is no longer available.

Let’s Talk about You:

As a Creative Operations Manager, you will lead and manage a team of Marketing Communications Project Managers within the Commercial Excellence function to ensure the on time and on budget delivery of creative assets from pre-kickoff planning to final production utilizing internal resources and external agency partners.

What will you be doing?

  • Lead and cultivate team culture – mentor and develop direct reports
  • Provide leadership on production processes, methodology and tools that span multiple cross-functional departments to ensure that projects are managed successfully (i.e., on time, on budget, high quality, efficiently and satisfied requestors)
  • Oversee and closely manage resource meetings and issues and escalate as appropriate to resolve resource conflicts.
  • Manage relationships with external agencies and maintain key relationships
  • Develop performance metrics, produce departmental performance reports, manage project status updates and communicate with marketing partners
  • Lead, evaluate, optimize and implement creative and production workflows, processes, tools and communications designed to deliver on-time, on-brand and on-budget creative assets (copy, design, graphics, animation, video, etc.) from pre-kickoff planning to final production and quality assurance
  • Develop timelines and schedule the workflow for all aspects of traditional, digital and video production including websites, content marketing, paid digital ads and email campaigns
  • Align priorities with cross-functional partners in Marketing and other corporate functions, keeping the teams abreast of progress and risks
  • Assign jobs, create timelines and set priorities to meet deadlines with Creative Services management, graphic designers, copywriters and external agencies
  • Establish structure that lends itself to an efficient creative development process  and identify workflow issues and fine-tune schedules as necessary
  • Responsible for implementing in-house traffic system, as well as becoming the subject matter expert on our project management tool (Workfront)

Let’s Talk about Qualifications:

  • Approximately 7-10 years of experience in managing a production studio or a creative studio within a corporate or agency environment; experience in healthcare or a regulated industry environment preferred.  Equivalent combination of education and experience will be considered.
  • Background working with creative teams and clients that have multi-faceted marketing needs
  • Experience using a project and workflow management tool (e.g., Workfront)
  • Demonstrated function and team leadership experience
  • Demonstrated ability to drive results in a constructive collaborative manner across multiple teams
  • Passion for continuous process improvement