Public Consulting Group, Inc. (PCG) is a leading public sectormanagement consulting and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has over 2,000 professionals in more than 50 offices around the US, in Canada and in Europe. PCG’s Education practice offers consulting services and technology solutions that help schools, school districts, and state education agencies/ministries of education to promote student success, improve programs and processes, and optimize financial resources.
We are seeking a strategic communications leader to support our evolving Corporate Technology function. S/he will have significant change communication experience and 7+ years of experience driving internal / organizational communication.
S/he will develop communication strategies to facilitate the achievement of leadership objectives, develop communication strategies to successfully position initiatives, and work with senior leaders to support the function’s internal communication needs.
Position will be a part of the Chief Information Officer’s Senior Leadership Team and work closely with other Corporate Technology leaders.
• Creates and leads an annual strategic internal communication planning process.
• Facilitates a process with leadership to set the internal strategic communication agenda.
• Based on the communication agenda, works with leaders (i.e., CIO, CTO, PMO, and other key stakeholders) to develop the strategic messages and plan to drive the agenda throughout the year.
• Anticipates and plans internal communication strategies for organizational changes and specific events.
• Provides quarterly strategic internal communication plan updates to the Corporate Technology leadership team.
• Leverages knowledge of communication and the employee mindset to advise and assist the senior leadership team’s decision-making.
Communication Infrastructure and Administration
• Responsible for overall effectiveness of Technology function internal communication.
• Produces valuable feedback and shares it directly with leaders to highlight issues and provides recommendations to address those issues.
• Establishes, maintains, and serves as the keeper of internal communication processes, standards, and best practices.
• Develops communication standards in policies, processes, and tools for Technology function (in line with firm brand guidelines).
• Identifies and ensures the production, ongoing maintenance, and evaluation of appropriate vehicles for communication.
• Manages functional communication portfolio, with ongoing reassessment, adding new communication vehicles or channels when necessary and valuable for the function.
• Measures the effectiveness of communication within the function.
• May take on chief-of-staff responsibilities for Chief Information Officer, completing tasks such as creating agendas for and facilitating leadership meetings, overseeing project management of key strategic initiatives.
• May have supervisory responsibilities for operational and/or communications staff within Corporate Technology.
People / Relationship Management
• Supports Chief Information Officer’s communication needs (as main client), and subsequently those of his/her direct reports, as needed.
• Identifies the relational requirements needed for effectively executing the communication infrastructure and strategies, including relationships with key partners in the practice areas and in the corporate marketing group.
• Works with senior leadership on an ongoing basis and acts as leadership’s trusted communication advisor.
• Actively builds and manages relationships across the organization to promote the strategic message agenda, identify communication opportunities, and foster collaboration and mutual support.
Communication Content, Process, and Delivery
• Designs and develops content to achieve communication strategies and objectives.
• Translates senior leadership messages into communications that are appropriate for the audience(s).
• Works with appropriate levels of leadership to manage the approval process for all communications.
• Proven track record using communication to move employees through change.
• Significant experience working in environments of change—ideally in an Information Technology environment.
• Ability to meet deadlines while managing competing priorities and heavy workloads.
• Proven writing capabilities for a variety of formats, including organizational communications and presentations.
• Comfortable dealing with senior leaders / executives and demonstrates an ability to counsel management, while also facile working with staff at all levels.
• Excellent interpersonal and verbal communications skills.
• Strong experience working with Microsoft PowerPoint and basic graphic design.
• Extraordinary attention to detail.
Education: Bachelor’s degree, preferably in communications, public relations, or journalism.
Masters degree is a plus.
Experience: 7+ years of communications experience, with five or more years of experience in internal, organizational, or corporate communications. Experience in Technology function is preferred.