Corporate Manager of Investigations and Systems

5 - 7 years

Posted 217 days ago

This job is no longer available.

Job Description

This position is based out of the Corporate office located in Hoffman Estates, IL. This individual is a member of the Corporate Loss Prevention Team and tasked with supporting the organization through the development and implementation of various investigations programs. This individual should be a strategic thinker, highly organized and the ability to work independently with little supervision.

  • Position Responsibilities
  • Utilize exception-based reporting software to analyze data, run reports and use data mining capabilities to trend behavior and isolate high-risk point of sale transactions
  • Conduct and direct investigations through traditional and non-traditional methods (cyber, data analytics, social media, open source research).
  • Validate data trends using CCTV, prepare case and investigations files, and partner with field management to investigate and resolve identified issues
  • Oversee eCommerce analytics used to identify suspicious trends that are creating financial loss to the company, specifically around margin, shrink, profit erosion and fraud.
  • Provide recommendations for the implementation of policies and procedures, and creation or modification of systems in order to prevent and/or minimize loss or liability.
  • Prepares alerts, case investigations and Suspicious Activity Reports in compliance with established internal guidelines and time frames
  • Investigate and partner on other loss activities such as cash discrepancies, inventory adjustments and other activities that may arise
  • Oversee and maintain data and systems to ensure data is accurate and systems are readily accessible. Assist in upgrades and enhancements as needed
  • Liaison with various law enforcement agencies and coordinate dissemination of data related to store incidents, investigations or other inquiries
  • Perform other duties as assigned

Desired Skills & Experiences

  • Bachelor's degree preferred. Equivalent related experience can substitute for degree
  • Minimum 3-5 years combined experience but must include previous analytics experience and experience in the Loss Prevention industry
  • Must be able to work independently with minimal guidance
  • Previous use of an Exception Based Reporting tools
  • Advanced computer skills required including Microsoft Office tools (Outlook, Excel, Word, PowerPoint, Access, Adobe).
  • Excellent organizational, analytical, prioritizing (time management), problem solving and presentation skills
  • Loss Prevention Qualified/ Certified, CFI or other industry certifications a plus
  • Must be willing to travel (Approx. 5% or less) and be flexible with working hours depending on business needs and deadlines




Bachelors or better.

Bachelors or better.



5-10 years:investigative experience

5-10 years:Loss Prevention Experience in a retail setting