Here at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We're growing fast, constantly innovating, and couldn't be prouder to help our customers move forward with confidence in a sophisticated and changing world.
We are looking for forward-thinking people who put customer experience at the forefront of every decision. Individuals who thrive on challenges and are ready to grasp the opportunity of a lifetime. Because we fundamentally believe every colleague brings outstanding value to our whole. We are a workplace where each person feels seen, heard, and valued, and can contribute their unique talent to our collective effort. We believe that for ourselves and for our customers.
Director, Scaled Customer Success
Location: Minneapolis, NY, Miami, San Francisco
Here at Anaplan, we have reinvented how companies see, plan, and run their businesses. Our platform allows our customers to uncover new insights, connect their strategy to their plans, and work in ways they had not previously thought possible. We're growing fast, constantly innovating, and couldn't be prouder to help our customers move forward confidently in a sophisticated and changing world.
We are looking for forward-thinking people who bend over backward to put customers first. We need individuals who thrive on challenges and are ready to grasp the opportunity of a lifetime. We are a workplace where everyone feels seen, heard, and valued and can contribute their unique talent to our collective effort.
We invite you to think big and embrace your true self! Anaplan is in search of a determined Director of Scaled Customer Success. This presents an exceptional opportunity to join a rapidly growing SaaS cloud company with high visibility. This position is a full-time role that requires overseeing a team working flexible hours to accommodate multiple time zones.
About Success Central (our Scaled Customer Success Segment): Anaplan has implemented an innovative and top-tier customer engagement journey at scale, combining digital approaches with 1: Many channels. This team of digital success experts is gearing up for Phase 2 of the program, having already successfully managed over 800 customers and $80 million in ARR. If you're eager to roll up your sleeves and contribute to taking this segment to the next level, please read on.
Insight on your impact
This role offers you the chance to work closely with our Global Leadership team and lead a dynamic team focused on reshaping our Customer Success approach for the volume segment. Presently, we have two Senior Managers overseeing a team of ten outstanding Customer Success Business Partners in Manila, Philippines. This unique position will allow you to tailor the customer experience to align with the diverse cultural norms of the regions we serve.
What You Will Be Doing:
Your qualifications, your influence
Functional Skillsets:
Our Diversity and Inclusion Commitment
Build your job in a place that thrives on diversity, inclusion, and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are and want you to bring your true self to work every day!
Our Commitment to Diversity and Inclusion
Build your job in a place that thrives on diversity, inclusion, and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.
Fraud Recruitment Disclaimer:
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondences, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcement is to obtain privileged information from individuals.
Anaplan does not:
About Anaplan
Learn More About Anaplan