Conversational / Voice Interaction Designer in Virtual / Travel

$130K - $150K(Ladders Estimates)

  •  

Virtual / Travel

Industry: Technical Services

  •  

5 - 7 years

Posted 6 days ago

  by    Pratap jiandani

Responsibilities:

• Client and analyze requirements from both the customer's and the user's perspective. Be THE advocate for the user amid shifting and often unclear business requirements.

• Create effective speech user interface designs, including call flows, dialogs, functional logic, and prompts to match the established system persona.

• Create effective UX designs including speech interaction flows; functional logic; and both verbal and non-verbal auditory cues to match the established requirements.

• Assist in implementing these designs, interacting with developers, directing voice talents, and performing usability tests.

• Analyze performance of the user interface in the field with regard to performance metrics and caller experience, and recommend specific changes to improve caller satisfaction and transaction completion.

• Use your experience on your specific projects to augment our evolving body of best practices.

Qualifications:

· 1-2 years of professional experience with voice user interface (VUI) design and development.

· Experience in leading the end-to-end VUI design process.

· Experience creating detailed VUI specifications, user flows, wireframes, and prototypes.

· Experience writing voice prompts and prompt strategy, including regional dialect variations.

· Passion for designing voice and speech-enabled interfaces and interaction flows across a variety of devices. Bonus points for experience with Entertainment application experiences or devices.

· Passion for shipping delightful consumer products.

· Must have some experience in designing natural language speech interface.

· Ability to bring persona, character and attitude to voice interface a positive.

· Expect candidate to have deep understanding, and unique insights of how consumers interact with devices via voice.

· Experience with voice or multimodal speech interfaces.

· Working understanding of speech and language technologies i.e. speech recognition (ASR), natural language understanding (NLU), and voice user interfaces (VUI).

· Professional portfolio of voice and/or multimodal designs.

· 4-6 Years of IVR application design experience

· Knowledge of speech recognition software applications

· Deep understanding of VUI design patterns and principles

1) Years of experience required for position – 2+


Valid Through: 2019-11-4

$130K - $150K