$80K — $100K *
We currently have a requirement for a Technical Support Engineer. This position will support a large government agency with over 1500 offices and 100k users nationwide. The Technical Support Engineer supports and troubleshoots an Avaya VoIP solution. This position is located in Baltimore, MD. Applicants must already be in the US and this role is not eligible for sponsorship.
An individual contributor who provides remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Provides support for end user installations of medium complexity, configurations, upgrades and migrations through basic problem solving and troubleshooting. Includes supporting 3rd party products and occasional on-site support. Analyzes symptoms, logs, and data required to resolve issues of medium complexity. Proposes and monitors the implementation of solutions for non-routine customer reported incidents to ensure that situation is resolved. May proactively monitor for downstream effects as a result of the fix. May highlight other issues. Works with limited guidance on projects within defined criteria.
Valid through: 4/26/2021