Continuous Improvement Process Coach

5 - 7 years experience  •  Financial Services

Salary depends on experience
Posted on 09/21/17
5 - 7 years experience
Financial Services
Salary depends on experience
Posted on 09/21/17

 Minneapolis-based U.S. Bancorp (NYSE: USB), with $422 billion in assets, is the parent company of U.S. Bank National Association, the 5th largest commercial bank in the United States. The company operates 3,133banking offices in 25 states and 4,936 ATMS and provides a comprehensive line ofbanking,investment, mortgage, trust and payment services products to consumers, businesses, and institutions.U.S. Bank is currently seeking a Sustainable Process Solutions Coach to collaboratively drive continuous improvement through the application of our Better Every Day toolset. The successful candidate will build relationships/partners with business lines and functions, subject matter experts, support groups, andother key stakeholders to assess, improve, and implement sustainable solutions. He/she will own relationships with 3-5 front-line teams and manage tool training, adoption, and benefit realization. The candidate will also collaboratively problem solve with SPS Managers, Directors, andotherinternal/external team members. Deployments often require three to sixmonths to be completed. Responsibilities will include the assessment, design, and delivery of enterprise-wide continuous improvement initiatives, as well as the facilitation of information gathering and validation, performance evaluation, and deployment definition, scope, and approach. He/she will perform the following duties:

  • Develops and manages deployment plans,
  • Trains and coaches large populations of employees;
  • Develops realization measures/metrics and executive presentations; and
  • Collaborates with business line managers to accelerate rollout, adoption, and realization.


  • Supports the assessment, design, and deployment of enterprise-wide continuous improvement initiatives spanning multiple business lines/functions;
  • Builds and owns strong working relationships with business partners (this includes syndicating and communicating frequently on deployment progress and potential problems);
  • Conducts data collection/analysis/synthesis, SME interviews, process mapping, and gap analyses to customize Better Every Day tools to fit within each business area’s existing day-to-day practices;
  • Evaluates improvement opportunities and helps define solutions to reduce complexity, improve customer experience, increase productivity, reduce costs, and enhance employee engagement;
  • Trains, coaches, and mentors 3-5 frontline teams to adopt tools/practices and realize targeted benefits;
  • Formulates recommendations, deployment plans, and realization measures/metrics;
  • Produces deliverables and final presentations for senior executive audiences; and
  • Champions Better Every Day toolset and its widespread adoption.



  • Bachelor’s degree in a relevant field, or an equivalent combination of education and work experience
  • Seven years of progressive related experience with proficiency and understanding in one or more functions, including two-plus years of experience in process-related roles and two-plus years in a banking or financial services environment, including:
    • Executive coaching/mentoring experience and background
    • Project management experience and background
  • Demonstrated skills and experience in process assessment (documenting as-is) and process analysis (identifying improvement opportunities and defining future state)
  • Exceptional relationship development, influencing, and coaching skills
  • Advanced problem solving skills
  • Highly skilled in the MS Office suite (PowerPoint, Excel, Visio, and Word)
  • Strong presentation development and verbal/written communication skills
  • Ability to travel up to 80%, Monday through Thursday weekly 


  • Master's degree
  • Ten years of relevant experience
  • Experience in management consulting or professional services firm
  • Training/certification in Lean Management System, LeanSix Sigma, continuous improvement, and project management methodologies/tools
  • Salesexperience
  • Call center management experience strongly preferred


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