Our McDonald’s Global Business Services’ (GBS) vision and capabilities are to connect our customers with the services and solutions they need, focus on achieving operational excellence, deliver tangible results, and pursue continuous improvement and innovation. The focus of this global role will be to manage a team of continuous improvement L6S black belts to drive a continuous improvement culture through training, co-ordination, implementation and execution of projects using principles of Lean/Six Sigma in day-to-day transactional operations while improving the customer’s experience.
CI Black Belts must be clear and effective communicators to succeed in their roles as Six Sigma leaders, mentors, coaches, and trainers. In the course of their day, Black Belts will communicate with employees at all levels of the company. They must be able to speak the language of CI and Lean 6 Sigma applicable to the surrounding culture.
Manage the CI Black Belt PMO who are responsible to plan and manage a portfolio of process improvement initiatives using industry recognized process improvement methodologies and tools. Drive the data collection and analytics to identify opportunities for improvement. Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement
Act as a change agent to foster and support a daily work improvement culture throughout the organization. Expected to work closely with Finance, HR, Safety & Security and Creative Services within GBS to optimize Quality, Efficiency, Cost and Customer Value in multiple client engagements
Participate/facilitate process improvement exercises such as VSMs, Kaizen events and Rapid Defect Reduction sessions throughout the business. Provide DMAIC based approach to projects to drive business value for the company, lead focused, collaborative, cross-functional deep-dive workshops for high priority initiatives and bring process and data driven focused approach to support the organization's goals
Manage the CI Black Belt PMO who are responsible to drive data collection and analytics to identify opportunities for improvement. Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement
Manage the CI Black Belt PMO who are responsible to collaborate with internal partners to ensure effective integration of initiatives as well as to foster collaborative and organizational learning. Develop collaborative partnerships with business leaders and stakeholders. Continually seek opportunities to increase customer satisfaction and deepen relationships
Analyze opportunities as well as guide and plan actions around continuous improvement initiatives. Provide strong project management skills, expertise in quality management and ability to make major changes in organization - not let things fall through the cracks
Propose and implement process improvements from external experience, "bringing the outside in" mentality. Works with professionals in the design, development, supply chain and customer success / services to accomplish key projects that may be complex and detail-oriented
Identify trends, replication opportunities and process variations as part of establishing a continuous improvement monitoring system
Assist in development and execution of Global Business Services CI strategies
Supports the business in decision making through data and interpretation from a lean perspective
Drive sustainable change through the organization through collaboration and cross function work. Establish process, procedures to ensure sustainability of project results Assist in standardizing and sharing Best-In-Class continuous improvement practices throughout the organization.
Ability to travel globally a few times/year (limited and/or as required)
L6S Black Belt Certified with 5 yrs. of experience
Bachelor's degree in any Engineering or Finance fields preferred
L6S Black Belt Certification (online certifications are invalid), hands-on training and project execution
PMP license a plus, candidates will need to show experience of managing project portfolio
Ability to influence peer groups and senior executives, and work with globally distributed teams and functions
Prior experience of managing and facilitating others on cross functional improvement projects
Coach/mentor others on LS6 methodology and drive a culture of quality in the organization
Candidate muse be able to communicate and articulate to all levels of the organization comfortably
Ability to enable organization to become more self-sufficient and self-sustaining in process improvements