Continuous Imp Sr - QMS Mgr

Quest Diagnostics   •  

Lenexa, KS

Industry: Healthcare


Less than 5 years

Posted 138 days ago

This job is no longer available.

Job Responsibilities:

  • Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects

  • Leads projects

  • Leads projects through issues, roadblocks, and problems

  • Acts as a change agent to drive teams toward success

  • Guides team members to perform through issues and constraints

  • Owns projects

  • Owns the timeline, budget, resource constraints, and deliverables / results

  • Shifts between the "big picture" and the small-but-crucial details

  • Is prepared to roll up their sleeves and work through detailed issues

  • Manages projects

  • Ensures all appropriate tools are completed and used effectively (e.g., charter, gantt chart, status updates)

  • Communicates

  • Actively communicates with project sponsors and stakeholders

  • Establishes regular points of communication

  • Manages sponsor and stakeholders expectations

  • Delivers the expected results

  • Applies continuous improvement tools and techniques, as well as other QMS principles and tools, toward a variety of medium-sized projects

  • Leads efforts to implement Process Control and Management (process definition, documentation, ownership, metrics, and montoring systems)

  • Facilitates workshops and targeted improvement events to help teams quickly achieve strategic objectives

  • Works with local team members to identify and prioritize continuous improvement opportunities

  • Works with functional and site leaders as a “thought leader” to create future state improvement roadmaps with clear executable plans that are in line with the business strategies improvement needs

  • Works with local team members to instill effective daily work management behaviors, such as daily metric review

  • Contributes toward building a grass-roots culture of continuous improvement

  • Coaches other employees on the use of various tools, concepts and practices foundational to QMS in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability

Qualifications/ Job Requirements

  • Demonstrated understanding and experience in continuous improvement, process management, or system thinking (4 to 6 years)

  • Demonstrated experience in core continuous improvement tools

  • Demonstrated experience using structured problem-solving skills: uses a systematic, disciplined and data-driven approach that identifies the root causes of various issues and designs solutions to resolve them

  • Demonstrated data analysis skills

  • Demonstrated experience leading projects from initiation to completion

  • Demonstrated experience facilitating discussions or workshops

  • Demonstrated ability to develop strong relationships with others

  • Demonstrated experience leading changes

  • Demonstrated ability to influence business leaders

  • Demonstrated experience with process management

  • Basic knowledge of VOC tools & some DFSS tools

  • General knowledge of Hoshin and breakthrough planning

  • Comfortable with statistical analysis

  • Effective written and verbal communication skills across multiple formats: formal presentations, meetings, conference calls, e-mails, and memos

  • Ability to handle multiple projects simultaneously

  • Comfortable with Microsoft PowerPoint and Project

  • Skilled in Microsoft Word

  • Advanced in Microsoft Excel

Additional Duties:

  • Participation in Communities of Practice

  • Leading of QMS training classes

  • Documentation of business processes

  • Completion of required continued learning


  • Bachelors degreerequired

  • Formal training in continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints) desired

  • Provided Training and Certifications (to be completed within 6 months of entering into the role)

  • QMS Core Practitioner Training (internally provided)

  • Customer Insights training

  • Process Management training

  • Continuous Improvement

  • Project Management training

  • Change Management training

  • Other (e.g., Influencing without Authority, Vertical and Horizontal Logic, Writing Business Cases)

  • QMS Continuous Improvement Certification (internally administered)

Skills and Behaviors Critical for Success in the Role:

  • Problem solving skills

  • Verbal communication skills

  • Written communication skills

  • Interpersonal skills

  • Decision making skills

  • Planning and organization skills

  • Negotiation skills

  • Results-oriented

  • Creative

  • Persistent

  • Composed

  • Able to learn new concepts rapidly

  • Able to work independently with little supervision

  • Other

  • 0-25% travel expected (expectations shown are targeted ranges; actual travelrequired will vary by project and can exceed or go below targeted amounts)

  • Some evening work hours may be required, depending on project needs