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Content Strategy Manager, Help & Education in Denver, CO


Denver, CO 80202
and 2 other locations
6w ago


Editorial & Content Management


5 - 7 years

Job Description

The ideal candidate is an empathetic, inspiring and objective leader. You're someone who is excited to help your team develop new skills, available to support as they take on new challenges, and able to carve a clear path forward to lead individuals on your team to success. You're also someone who is able to recognize when you need to adapt your coaching style to cater to peoples' unique needs in varying situations. You're a strong cross-functional relationship builder, can develop and implement new processes and workflows, think through team allocations, and get excited about tying content to metrics.

Your day-to-day will involve:

  • Partner with product and operations teams to define a clear vision and strategy for support (CX) content at Robinhood.
  • Make data-driven decisions to improve Robinhood's support experiences and trouble-shoot problems
  • Manage individual CX Content Strategists
  • Create a shared, actionable vision for t
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Valid through: 2020-3-4

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