Content Product Manager

Rackspace   •  

Austin, TX

Industry: Professional, Scientific & Technical Services

  •  

8 - 10 years

Posted 164 days ago

This job is no longer available.

Overview & Responsibilities

This position offers a unique opportunity to work across Rackspace to unify our content strategy and data sources into a positive experience for our customers. Our goal is to enable our customers to find and utilize our fanatical knowledge through multiple channels to allow our customers the ability actively engage.

The Ideal candidate should have experience with large commercial content management systems, content aggregations. It would be ideal if the candidate had experience with machine learning and case-based reasoning. This role requires proven experience in strategy, matrixed management and working with disparate stakeholders.

Head of Content / Product Manager

This position offers a unique opportunity to work across Rackspace to unify our content strategy and data sources into a positive experience for our customers. Our goal is to enable our customers to find and utilize our fanatical knowledge through multiple channels to allow our customers the ability actively engage.

The Ideal candidate should have experience with large commercial content management systems, content aggregations. It would be ideal if the candidate had experience with machine learning and case-based reasoning. This role requires proven experience in strategy, matrixed management and working with disparate stakeholders.

We are seeking self-motivated visionaries, who are capable of joining our team to lead existing product journeys for legacy to innovative game changers. Our team is focused on non-revenue internal and external products as part of the unified support platforms that make Rackspace Fanatical Support award winning.

As a product manager on our dynamic and driven team, you will be responsible for owning the vision, organizational alignment and delivery of new products releases by conducting market research, managing backlogs, conducting user studies and creating product timeframes and plans, and crafting launch plans for new products.

Product Manager Job Duties and Responsibilities

  • Coordinating enterprise and executive stakeholders

  • Own and drive several functional areas or product lines

  • Write product requirement documents andfeature specifications

  • Keep track ofcompetitors’ offerings

  • Work closely with engineering throughout thedevelopment cycle

  • Develop and maintain the vision and product roadmap for your areaof responsibility

  • Engage with customers to collectproduct feedback

  • Partner with product marketing on messaging and positioning

  • Assist sales with customers and prospects

  • Clearly communicate vision and goals of existing and new products

  • Lead and participate in planning meetings and provide advice and guidance on direction of products

  • Manage cross-functional teams in business, product, design, and engineering

  • Demonstrate functionality of completed products to internal team members and other stakeholders

  • Develop metrics to assess the success of products and features and determine necessary enhancements

  • Collaborate with customers, team members, and outside influencers to ensure a solid and well-rounded understanding of products and developing needs

  • Maintain in-depth knowledge of products, solutions, and company offerings

  • Create: High Level Business Requirements, Status Reports and Communications to customers and internal stake holders

  • Guide external client advisory panels and sessions as needed.

Qualifications

Product Manager Job Requirements and Qualifications

  • Bachelor’s degree required. BS in Technology or Business preferred. MBA a plus.

  • 7+ years of product management or other relevant experience (technology and/or product management)

  • Experience working directly with designers to design and iterate on products

  • Knowledge of consumer marketing analytics

  • Ability to be creative, strategic, analytical, and think outside the box to solve problems

  • Strong project management and time management skills

  • Interpersonal skills with keen ability to explain complex concepts across the organization and to large audiences

  • Detail-oriented with a high sense of quality

  • Strong written and oralcommunication skills

  • Ability to work between Agile and Waterfall projects

  • In depth tool experience required: MS Office suite, Jira, Confluence, Roadmunk or Aha, Service Now

  • Desired Skill: 5+ years of experience in an Executive Business Consulting Capacity

  • Desired Skill: 3+ years of experience in Software Engineering