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Content Experience Product Manager, Customer Success in Santa Clara, CA


Santa Clara, CA 95050
7w ago


Account Management


5 - 7 years

Job Description

The Role

As a Content Experience Product Manager, Customer Success for the Customer Success Center, you will define how we curate and present best practices content, tools and templates, events, and other resources. You will drive the product strategy, requirements, delivery, and measurement. You will use a combination of human expertise and machine learning to get the job done.

  • Set product goals and own the roadmap for content experience
  • Work closely with product marketing, business stakeholders, and the customer insights team to understand opportunities to improve content for our customers
  • Evangelize across teams to ensure adoption and leverage of content taxonomies
  • Understand and lead analyses of the competitive environment, customer and product metrics to determine the right set of features
  • Drive global product requirements definition, product planning and product design (including writing product briefs and user
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Valid through: 2020-2-19

About Servicenow

ServiceNow makes work, work better for people.

Everyone deserves great experiences at work. Now routine tasks happen in a snap, and complex projects flow smoothly. With the Now Platform®, anyone can work effortlessly across teams, silos, and systems. When people work better, business works better.

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