Contact Center Trainer

Less than 5 years experience  • 

Salary depends on experience
Posted on 05/18/18 by Ammar Javed
Omaha, NE
Less than 5 years experience
Salary depends on experience
Posted on 05/18/18 Ammar Javed

Job Description:

  • Develop and implement and internal training program for our centers.
  • Train and evaluate resources in I2C on CS skills.
  • Participate in calibration sessions and incorporate client's expectations on the floor.
  • Conduct other training to contribute in resource development.
  • Design, develop and enhance training and development programs based on company and individual needs.
  • Consult with the management team on innovative ways to provide solutions to quality issues.
  • Design and write new training materials for in-house courses.
  • Monitor, review and evaluate the progress of trainees.
  • Responsible for reporting and analysis of training programs.
  • Amend and revise programs as necessary in order to adapt to planned and unexpected business changes.
  • Gather and incorporate feedback into curriculum to promote continuous operational improvement.
  • Certify new hires after transition from training to production environment.
  • Standardize CS training function in across all centers.
  • Any task assigned by the management.
  • Responsible for information security tasks within own work scope.

We are looking for:

  • Minimum Education: Min. Bachelor ,Preferably MBA
  • RequiredExperience: Min. 2years in similar position.

Skills:

  • Relevant experiencepreferably with a background from call center.
  • Soft ,polite and good understanding of customer services.
  • Familiar with basic computer operations.
  • Flexible and open personality.
  • Good verbal and written communication skills.
  • Preferably without an accent.
  • Spark to learn and make a career in the relevant field.
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