What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is partof BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management.
Job Description Summary
Responsible for managing all aspects of the customer contact center including; phone channel support for Retail Banking, On Line Banking, Wealth, Premier, Small Business, Credit Card, Loans, Chat, On Line Account Opening, Sales and E Mail Support. Responsible for leading and motivating staff to carry out sales and service objectives that support the mission of Bank of the West. Accountabilities include, but are not limited to, fulfilling customer expectations through delivery of quality customer service, responding to sensitive customer complaints, maintaining optimal service levels, managing risk and ensuring compliance with all regulatory requirements, producing favorable budgetary results and securing the review and approval of all disciplinary action and performance evaluations. Leadership responsibilities include the management of in-house and virtual staff, and may include vendor management.
Essential Job Functions
Other Job Duties
Equal Employment Opportunity Policy
Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.
Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.