Contact Center Executive Director


Washington, DC

Not Specified years

Posted 214 days ago

  by    Valerie Saunders

This job is no longer available.

Nationally acclaimed organization is expanding and is in need of an EXECUTIVE DIRECTOR for their Contact Center. We are seeking a well-educated, high-energy, hands-on executive who is driven to lead a Sales oriented Contact Center while providing World-Class Customer Service and Support for this well established and growing company. We are seeking a candidate who has had some experience in the leadership of outbound calling in response to inbound inquiries. You should come from an environment where you have been focused on staff development, mentoring, performance management and in maintaining and inspiring an energetic and inclusive environment. This is not a start-up but a start-up mentality is an asset as, with the growth they are experiencing, they need an executive who can establish better processes and procedures that will be scalable to support sustained growth. They are a metrics driven environment but one that highly values its people as well. You should have a mix of three key skillsets: Strategic, Analytical and Tactical and enjoy a Hands-On approach to Leadership. LOCAL CANDIDATES ARE ENCOURAGED TO APPLY! 

COMPENSATION: $140K - $175K Base Compensation

Qualified & Interested Applicants please email resume in a Word attachment 

$140K - $175K