Contact Center Engineer

UnitedHealth   •  

Raleigh, NC

5 - 7 years

Posted 177 days ago

This job is no longer available.


Specific responsibilities will include the following:



• Gather requirements from business partners

• Participate in the design of solutions to meet/exceed business requirements

• Assist in obtaining alignment on solution architecture

• Work within an Agile team to help build solutions

• Understand all System KPIs

• Contribute to ensuring systems are fully monitored and automated following CI/CD principles

• Participate in continuous improvement and automation of systems to ensure high performance, availability, and scale for our enterprise

• Provide Tier 3 support for solutions



Required Qualifications/Experiences:


• 2 + years of experience with Contact Center technology

• 1 + years of experience with Genesys or i3 Contact Center Solutions

• 3 + years of Telecommunications experience

• 5 + years of Experience working with SIP/VoIP based applications

• Undergraduate degree in applicable area of expertise or equivalent experience



Preferred Qualifications/Experiences:



• SQL and Oracle dB


• VMware

• Java and/or .NET programming

• Undergraduate degree in Computer Science or related area



Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM