Consumer Insights Manager at Aspen Dental Management Inc in Chicago, IL

Responsibilities

The ideal candidate will have demonstrated the ability to:

• Optimize and oversee an enterprise-wide customer experience program
• Develop analyses to drive actionable insights from patient feedback merged with operational data
• Partner with internal operations/field teams to broadly socialize guidance on how to drive enhanced customer experiences

Responsibilities:

• Independently manage Aspen Dental customer experience tracking program to measure and track successes and deliver actionable opportunities for improvement
• Collaborate with others on the Insights team to develop comprehensive reporting (e.g. dashboards and custom PPT’s) for the Aspen Dental customer experience tracking program
• Be a key contributor to the Ad and Product testing process to leverage consumer feedback to optimize Ads and Product development/roadmaps
• Build trusted relationships with colleagues across the organization (including Advertising, Product and field teams) to understand business needs and align on business objectives
• Measure and report on business KPI’s to facilitate easy tracking of performance relative to customer/patient expectations
• Synthesize data to uncover insights which drive enhanced understanding of customer/patient behavior

Minimum Education and Experience

Qualifications:

• Education Level: Bachelor’s degree required
• Experience Level: 5+ years relevant professional experience in Market Research or Insights function
• Experience working on highly visible, highly impactful cross-functional projects
• Must be intellectually curious, inquisitive, thoughtful, and a good listener
• Strong organizational skills and ability to multi-task several complex projects with the flexibility to be proactive in a fast pace environment
• Solid interpersonal skills with an ability to collaborate across functional areas
• Resourceful and motivated self-starter
• Analytical & Word Processing skills: Must demonstrate advanced command of MS Office applications (Excel, PowerPoint, Word)
• Experience with Qualtrics’ XM platform preferred
• Clear and concise presentation & communication skills
• Ability to travel as necessary (~10%)