Consumer & Community Bank - Operational Risk Metrics - Executive Director

J.P. Morgan Chase & Co   •  

Dallas, TX

Industry: Accounting, Finance & Insurance


8 - 10 years

Posted 32 days ago

This job is no longer available.

Role Responsibilities:

  • Effectively managing and developing a team for the identification, monitoring, risk-detection, and governance/oversight of the KRIs and Triggers/metrics used to manage operational risk proactively

  • Collaborating with the LOB Control Managers, and Business partners to ensure effective identification, management and timely resolution of KRIs/Triggers , to minimize operational risk

  • Ensuring ongoing alignment with firm-wide and LOB KRI management policy & procedures, maintaining record keeping that will enable effective audit trails and quality assurance reviews

  • Supporting the effective implementation of the CORE program in 2019 and beyond

  • Developing and implementing a forward-looking plan, to evolve processes and capabilities, in order to expand subject matter expertise, analytics, advice & counsel, and proactive risk identification/mitigation using technology and talent effectively

  • Aligning best practices between the CCB and AWM teams, to strengthen overall capabilities and capacity across the team

  • Support of other targeted control programs & initiatives as needed, for the evolution and maturity of the overall Control Management team and related processes

  • As an integral/engaged member of the CPSS Leadership team -- drive strategic priorities and continuous improvements in the control programs for CCB and AWM – committed to excellence in people/diversity, processes and technology

The candidate must have:

  • A passion to deliver exceptional service and leadership in managing the Operational Risk Metrics & KRI Program

  • Strong understanding of technology tools and platforms like Qlikview, Tableau, Python, Alterryx, etc. to effectively leverage technology for more effective & efficient program management

  • A strategic mindset to evolve processes and capabilities of the team to cover the entire Operational Risk Metrics portfolio with increasing subject matter knowledge and analytics, for proactive risk management

  • Strong people leadership skills with demonstrated ability of building teams operating with high standards

  • Demonstrated ability to work effectively and collaboratively across functions and businesses

  • Willingness and ability to challenge existing processes and practices to support and develop a high quality experience for the customer in the execution of initiatives

  • Ability to communicate and interact effectively with Executive Management to convey key messages and metrics

  • Ability to package and present projections, performance trends, and performance outlooks in an executive format

  • Ability to develop strong relationships and partnerships across functions to execute an integrated planning process

  • Capability to navigate and negotiate organizational complexities to influence decision makers

  • The drive to ensure controlled processes while maintaining data integrity, information barriers, accuracy and timeliness

  • Strong controls experience and background

  • Leadership and influencing skills to drive change


  • BA/BS or equivalent work experience in related field, MBA/Advanced Degree is a plus

  • Experience managing associate and above personnel in multiple locations

  • Ability to leverage thought leadership to define new processes and/or transform existing activities to achieve efficiency without sacrifice to risk mitigation goals.

  • Demonstrated experience in leading cross functional projects and initiatives

  • 7+ years of program management experience and analytics experience in Legal, Operational Risk Management, Compliance, Audit, Technology, or related disciplines

  • Ability to lead programs through implementation leveraging “agile” methodologies

  • Strong knowledge of Controls Management program execution activities

  • Highly collaborative with strong Client/Partner relationships and Communication skills

  • Excellent Presentation skills

  • Proficient in project management tool set and Microsoft Office applications

  • Specific experience/knowledge of the New Business Initiative Approval (NBIA) process is a plus


  • Business acumen – Audit and controls mindset/AWM knowledge/knowledge of regulation surrounding business/ governance

  • Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner

  • Networking – exceptional interpersonal skills; exceptional collaboration and relationship building skills

  • Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment

  • Process analysis / design acumen – ability to understand a process and associated risk to inform control design and implementation

  • Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions

  • Understanding root cause / identifying control breaks

  • Developing timely and sustainable solutions

  • Analyze metrics for emerging risk

  • Implementation skills

  • Writing Action Plans, Procedures

  • Change Management

  • Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making

    Req #: 190034143_1