Consumer Banking & Merrill Edge Market Manager

Bank of America   •  

Delray Beach, FL

Industry: Accounting, Finance & Insurance


5 - 7 years

Posted 190 days ago

This job is no longer available.

Job Description:

The Consumer Banking & Merrill Edge Market Manager will manage a team that could be comprised of field based Financial Solutions Advisors, Financial Center Financial Advisors and Relationship Managers. The leader will drive local strategies and tactics that drive Client Experience, Client Relationships and Operational Excellence at the Market and Financial Center levels. They will focus on developing and executing customer-driven market strategies to drive the One Team and Life Priorities Strategy while adhering to regulatory, securities and supervision laws, policies and procedures. The leader should be able to build partnerships across the organization, integrate and drive strategic management, and have experience in coaching and developing advisors to deliver a client relationship oriented culture. This leader is responsible for holding FSAs, BFAs, RMs and other similar positions accountable to deepen client relationships by following established client relationship care processes and building robust Consumer and Enterprise partner relationships while adhering to regulatory, securities and supervision laws, policies and procedures. The leader will act as a champion for identifying solutions to meet customers' needs through outbound calling, financial planning and relationship based process. This full service manager role is a fully registered position with supervisory responsibility and will comply with all rules and regulations for registered and non-registered employees when coaching performance and behaviors. Series 7, 66, 9 &10 (or equivalent) licenses are required.

Key responsibilities include (but not limited to):

  • Manage the day-to-day activities of Financial Solutions Advisors (FSAs), Financial Center Financial Advisors (BFAs), Senior Relationship Managers, and Relationship Managers (RMs)
  • Translate strategy into actionable plans for the market, diagnosing team performance and Financial Center gaps in order to develop action plans to drive productivity
  • Monitor and inspect Client Management process
  • Integrate across One Team to manage joint success by building and managing relationships with local financial center partners (Home Loans, US Trust, GWIM, FCM, Market Ops Mgr, Small Business, etc.) to ensure referral flow and execution of One Team in compliance with regulatory and supervision policies and procedures
  • Manage and execute end-to-end talent management process including market expansion, hiring, onboarding, proficiency of client management; perform performance reviews and provide constructive feedback and coaching
  • Supervise the investment and relationship deepening process, including recommendations of team members
  • Partner with Market Ops Manager and Admin Manager to ensure coordination and adherence of team members to operational, regulatory and supervision policies, procedures
  • Partner with Supervision for Banking Oversight (e.g. FSA/BFA Control Review Follow-up)
  • Adhere to regulatory and supervision policies and procedures when coaching and managing producer performance; Enforce policies and procedures and ensure adherence of team members (Note: while the creation and enhancement of partnerships across the company is encouraged, setting referral goals or targets for unregistered individuals for investment referrals to the broker dealer is not permissible)
  • Administer superior supervision best practices in order to remain up to date on all Risk and Regulatory requirements
  • Drive a Preferred branded client experience
  • Responsible for molding the behavior and performance of all team members, while maintaining adherence to applicable securities and regulatory laws, policies and procedures
  • Resolve all client issues that are elevated to supervisory level
  • Drive client management and relationship deepening routines
  • Manage licensing process for unlicensed RMs (as needed)

Required Skills:

• Series 7, 66, (Series 7 must be held for a minimum of 3 years)

• Supervisory Licenses of an 8 or (9 and 10 combined) or possess a Series 4, 24, and 53

• 5 years of sales experience

• Proven track record of coaching and improving performance in others

• Proactively builds trusted relationships with key partners/clients

• Can quickly learn partners business, priorities, challenges, and goals

• Can attract, recruit and retain an effective sales force

• Exercises good judgment and experience to make timely and effective decisions

• Projects enthusiasm, optimism, and determination

• Communicates clearly and effectively at all levels

• Communicates strategic business plans and tactical sales goals to team members

• Excellent analytical skills

• Ability to perform in an explosive growth environment that is experiencing change

• Ability to lead and motivate a diverse group of employees

• Promotes a client-first mindset among the team

• Demonstrated ability to meet deadlines and excellent time management skills

Desired Skills:

• Undergraduate College Degree

• Prior management experience.

Job number: 18034348