1 month ago
Job Description
Salesforce Marketing cloud consultant
Senior Consultants are techno-functional resources on our Salesforce Marketing Cloud (SFMC) Transformation Team, offering a powerful understanding of the SFMC ecosystem and broader MarTech stack. They are client-facing collaborative business partners who own and lead workstreams , and deliver specific components of large, complex client engagements along with other teams and stakeholders.
Responsibilities include:
Assess impact on existing marketing cloud instance for change in source salesforce sales and service cloud instances
Discuss, lead and design changes required to make sure marketing cloud works as before
Explain the design to offshore developers and own the delivery
Help lead the testing cycle along with sales and service cloud teams to make sure the integrated solution in working as expected
Facilitating strategic conversations with clients to define and document business and technical requirements based on prioritized use cases
Performing gap analysis outlining client gaps in technology, resources, and institutional knowledge necessary to deliver and execute a successful channel rollout
Working with cross-functional teams to clearly link functional scope back to business value
Work with customer(s) as well as internal teams to clearly define and document project scope, requirements and integration points as they relate to solution implementation.
Developing key content and assets for project workshops for functional and scope priority alignment
Maintaining working knowledge of end-to-end solution, with the ability to identify , document, communicate, and mitigate risks and issues as project progresses
Collaborate with onshore and offshore teammates
Support technical and functional testing of the implemented solution like SIT and UAT
Qualifications
5+ years hands-on platform experience on Salesforce Marketing Cloud and fluent in articulating Salesforce Marketing Cloud product capabilities to both business and technical audiences
SFMC Email Specialist , Consultant, or Admin Certification or willingness to complete
Prior experience in a client-facing strategic role (i.e., consulting, agency) ideally within the digital marketing space
Knowledge of Agile and various methodologies, frameworks, organization structures, disciplines, and documentation
Experience with performing gap analysis outlining client gaps in technology, resources, and institutional knowledge necessary to deliver and execute a successful channel rollout
Proven ability to understand the impact of technical changes, and, to articulate high level technical solutions to address business problems
Excellent problem-solving skills with a demonstrated ability to identify issues, resolve them quickly and know when to rely on internal resources to assist
Strong verbal, presentation and written communication skills as well as strong conflict resolution and negotiation skills
Ability to manage in an environment of a mbiguity with diverse stakeholders
Salary Range- $120,000-$130,000 a year
#LI-NR3
Senior Consultants are techno-functional resources on our Salesforce Marketing Cloud (SFMC) Transformation Team, offering a powerful understanding of the SFMC ecosystem and broader MarTech stack. They are client-facing collaborative business partners who own and lead workstreams , and deliver specific components of large, complex client engagements along with other teams and stakeholders.
Responsibilities include:
Assess impact on existing marketing cloud instance for change in source salesforce sales and service cloud instances
Discuss, lead and design changes required to make sure marketing cloud works as before
Explain the design to offshore developers and own the delivery
Help lead the testing cycle along with sales and service cloud teams to make sure the integrated solution in working as expected
Facilitating strategic conversations with clients to define and document business and technical requirements based on prioritized use cases
Performing gap analysis outlining client gaps in technology, resources, and institutional knowledge necessary to deliver and execute a successful channel rollout
Working with cross-functional teams to clearly link functional scope back to business value
Work with customer(s) as well as internal teams to clearly define and document project scope, requirements and integration points as they relate to solution implementation.
Developing key content and assets for project workshops for functional and scope priority alignment
Maintaining working knowledge of end-to-end solution, with the ability to identify , document, communicate, and mitigate risks and issues as project progresses
Collaborate with onshore and offshore teammates
Support technical and functional testing of the implemented solution like SIT and UAT
Qualifications
5+ years hands-on platform experience on Salesforce Marketing Cloud and fluent in articulating Salesforce Marketing Cloud product capabilities to both business and technical audiences
SFMC Email Specialist , Consultant, or Admin Certification or willingness to complete
Prior experience in a client-facing strategic role (i.e., consulting, agency) ideally within the digital marketing space
Knowledge of Agile and various methodologies, frameworks, organization structures, disciplines, and documentation
Experience with performing gap analysis outlining client gaps in technology, resources, and institutional knowledge necessary to deliver and execute a successful channel rollout
Proven ability to understand the impact of technical changes, and, to articulate high level technical solutions to address business problems
Excellent problem-solving skills with a demonstrated ability to identify issues, resolve them quickly and know when to rely on internal resources to assist
Strong verbal, presentation and written communication skills as well as strong conflict resolution and negotiation skills
Ability to manage in an environment of a mbiguity with diverse stakeholders
Salary Range- $120,000-$130,000 a year
#LI-NR3
About Tata Consultancy Service Limited
Learn More About Tata Consultancy Service LimitedTata Consultancy Services (TCS) is an Indian multinational information technology (IT) services and consulting company, headquartered in Mumbai, Maharashtra, India. It is a subsidiary of Tata Group and operates in 149 locations across 46 countries. TCS is the largest Indian company by market capitalization and is ranked 11th on the Forbes Global 2000 list of the world's biggest public companies. TCS is also the second-largest IT services company in the world by revenue and the largest employer of women in India. The company provides services in areas including IT, consulting, and business solutions.
