Consultant

HCL Technologies

$80K — $100K *

US-AnywhereRemote
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2w ago

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5 - 7 years of experience

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Job Description

Job description:

JD attached

To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.

To provide support for on call escalations orL3 level support and doing incident and problem management

Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.

To adhere to quality standards, regulatory requirements and company policies

To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process.

HCLTech is an Indian multinational information technology services and consulting company headquartered in Noida, Uttar Pradesh. It is a subsidiary of HCL Enterprise. Originally a research and development division of HCL, it emerged as an independent company in 1991 when HCL entered into the software services business. The company has offices in 52 countries and over 210,966 employees.

HCLTech is on the Forbes Global 2000 list. It is among the top 20 largest publicly traded companies in India with a market capitalisation of $50 billion as of September 2021. As of July 2020, the company, along with its subsidiaries, had a consolidated annual revenue of ? 23,464 crore.
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Total value of jobs:
$81,390,000
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Total Jobs:
840
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Average Pay:
$117,956
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% Masters:
46%

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