Consultant, Customer Strategy and Experience

Communispace   •  

Boston, MA

Industry: Technical Services


5 - 7 years

Posted 55 days ago

Are you driven to help the biggest brands in the world become more customer-centric? Are you looking for a way to blend your passion for data analysis, research, and innovation? Do you want to hone your skills and experience by tackling cross-functional business challenges within Fortune 500 client organizations? If you answered yes to these questions, then you might be who we're looking for. The Customer Strategy and Experience team at C Space is looking for someone who is passionate about solving business problems from the customer perspective, and who thrives in a fast-paced, entrepreneurial setting.

The Customer Strategy and Experience team at C Space is dedicated to helping solve business challenges and improving customer experiences by building the customer perspective into the way brands function. Members of our team have all different backgrounds: strategists, innovation experts, digital experience designers, analysts, ethnographers, and more.

What You'll Do:

  • Support strategy consulting projects by:
  • Conducting qualitative and quantitative customer research and data analysis
  • Contributing to a variety of cross-disciplinary methods, including experience mapping, innovation workshops, in-depth customer ethnographies, and more
  • Blending customer insights, category trends, and a client's business strategy to drive results
  • Assist with sales and solution development, including pricing, for strategy engagements
  • Contribute to the development of best practices, pushing the limits not just in what we do, but how we do it
  • Mentor and inspire junior team members

Desired Skills and Experience

  • Strong collaboration, consulting and client management skills with a keen attention to detail and ability to think creatively
  • You have the confidence to present and defend your point of view in front of both internal teams and client stakeholders
  • You have the wherewithal to navigate uncertainty and to work without always having clear direction
  • Familiarity with qualitative and quantitative research methods and are comfortable synthesizing different data sets into an impactful story
  • You are energized by working in a start-up environment where experimentation is encouraged
  • Ideally 5+ years' professional work experience
  • Proficient in MS Office suite
  • Global travel ~ roughly 20%