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People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
IT Operations professionals support infrastructure operations and/or manage delivery for IT production systems and services based on operational requirements and service agreements.
The Configuration Management & ServiceNow Data Integrity Lead will be overall responsible for maintaining the health of CMDB. Will be Single point of contact to client to resolve and coordinate any issues around CMDB. Key Responsibilities:
Proactively works towards maintaining the health of the data across organization, promoting awareness and educating the community on configuration management processes with a focus on continuous improvement
Manages and coordinates all activities necessary to control, track and audit CI Changes in the environment and reports to upper management and change process owner
Completeness: CIs are tested for required and recommended fields that are not populated
Correctness: CIs are tested against pre-defined data integrity rules such as identification rules, orphan CI rules, and stale CI rules
Compliance: The CMDB data is audited for adherence to pre-defined certificates
Relationships: The health of CI relationships is tested for indicators such as orphan and duplicate relationships
Maintains CMDB health dashboard / reports at CI level
Works with client and seek guidance on process of improvement
Works with technical tower teams to rectify any issues related to CI and relationships
Runs the health report in a regular frequency and proactively reach out to delivery team for constant feedback
- Basic qualifications
- Minimum 3 years experience IT CMDB
- Minimum 2 years of configuration management process or Accenture TDP training experience
- Bachelor's Degree
- Experience with ServiceNow
- ITIL Certified
- Strong process improvement experience and organizational experience
- Ability to manage data integrity
- Incident management experience
- Strong communication (oral and written) and interpersonal skills
- Strong organizational skills
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.