Conference and Workplace Experience Leader

National Basketball Association   •  

New York, NY

Industry: Hospitality & Recreation


5 - 7 years

Posted 64 days ago

This job is no longer available.

Position Description:

The Conference and Workplace Experience Leader will manage all activities related to existing conference and meeting room reservations, setup/breakdown, catering, and technology requirements. This position will also develop the operational plan for a future conference services center within the NBA's offices. The Conference and Workplace Experience Leader must perform and lead with focus on operational efficiencies while providing seamless employee and guest experiences.

Major Responsibilities:

  • Manage existing conferencing and meeting requirements, including; room checks/maintenance requests, reservations, guest registration/arrival, room setup, and catering.
  • Act as the main contact and manage all employee conferencing needs and provide quick reaction to issues - including room conflict resolution, AV, IT, and catering needs.
  • Manage existing procedures while also developing new processes and systems for conference services, including a customized conferencing concierge program providing the highest level of customer service to employees and guests.
  • Consistently offer professional, friendly and engaging service.
  • Establish a plan and develop requirements for the management of future state conference services center.
  • Conduct town hall or other necessary meetings or communication plans with employees to market and roll out new customer service focused conferencing policies and procedures.
  • Special projects/meeting coordination as required.

Required Experience & Knowledge:

  • Five years' experience in the hospitality industry with at least three years of that experience at a management level for Corporate Conference Centers or Conference Center Resorts.
  • Experience in developing customer service focused conferencing policies and procedures as well as developing/managing operational plans, financials and budgets associated with conference service centers.
  • Previous positions where responsibilities included conference planning, conference floor management and knowledge/understanding of audiovisual technology and catering needs.
  • Must have positive, outwardly hospitable attitude with strong organizational skills and ability to maintain professional composure under high stress situation.
  • Ability to work overtime on short notice; flexible with work schedule.
  • Experience in a high profile, fast-paced media and entertainment company preferred.

Educational Background Required:

College degree in Hospitality Management or have an extensive background in conference management.

REQ ID: 485