Compliance Manager

Wyndham Worldwide   •  

Orlando, FL

Industry: Hospitality & Recreation


5 - 7 years

Posted 40 days ago

Wyndham Destinations is seeking a Compliance Manager in Orlando, Florida. The Compliance Manager and Investigator will conduct and supervise internal investigations with the objective of conducting a thorough analysis of organizational compliance relating to evaluating processes and internal controls within Wyndham Vacation Ownership. The position plays a key role in the investigation of issues reported through Wyndham Vacation Ownership's ethics hotline. Additionally, this role has responsibilities to evaluate compliance programs and identify improvement opportunities for meeting operational goals, compliance objectives, and regulatory requirements.

Responsibilities include, but are not limited to:

  • Investigation/Auditing
  • Collaborate with process owners, business unit leaders, and specialized departments such as Internal Audit and HR to successfully investigate matters that require reporting (MRRs).
  • Lead the evaluation of control design and identify control gaps
  • Lead process evaluations and identify opportunities to improve efficiencies
  • Follow-up on outstanding action points within an agreed timetable and ensure that all issues are closed in a timely fashion
  • Project Management
  • Review and finalize key investigation and project communication including the scope memo, request lists, work programs, result summaries, and draft reports
  • Assign and manage project resources to ensure on-time completion of fieldwork and project objectives
  • Ensure the effective tracking of project progress and results
  • Evaluation, Monitoring, Controlling
  • Monitor and control of the company's internal ethics reporting system case-loads, status, and closures
  • Collaborate with Legal Department and HR leaders in the evaluation of compliance functions related to the following areas of focus: Consumer Finance, Privacy, Sales & Marketing, Resort Operations, and Contact Centers
  • Evaluates the trends in organizational behavior as measured by Wyntegrity complaints and other relevant system controls
  • Consultation
  • Provide consultative assistance to various business units relative to best practices for organizational compliance, regulatory compliance, and other business mandates
  • Provide other assistance to various internal business units as identified by internal audit, HR, and leadership
  • Assist in identifying opportunities to provide such assistance to the Business Units.
  • Formulate recommendations to improve internal control processes and other value adding opportunities, as appropriate
  • Design and Development of Compliance
  • Coordinate the development of new work programs as required, and take steps to consolidate feedback on the improvement of current work programs
  • Work in collaboration with process owners and leadership to establish processes, programs, and policies to mitigate potential risk to organization
  • Education and Research
  • Conduct research on best practices within the timeshare and finance industries as well as compliance/privacy industry
  • Educate process owners, leaders, and relevant parties on compliance related requirements and how to best mitigate future issues
  • Perform other duties as needed



  • BA/BS in Business Administration or related field

Training requirements

  • Relevant investigational certifications preferred
  • Compliance related certifications preferred

Knowledge and skills

  • Excellent oral and written communication skills; strong analytical and problem solving skills; demonstrated ability to lead, inspire, and manage people
  • At least 5 years of investigative experience, preferably conducting internal investigations
  • At least 2 years of experience with the evaluation of compliance programs
  • Experience working closely with the human resource departments
  • Prior experience in the timeshare, sales, banking, and/or finance industry preferred
  • Project management experience preferred

Technical Skills

  • Experience utilizing database technologies to manage data; ability to learn and utilize multiple internal systems and read reports; and strong working knowledge of Microsoft Word, Outlook, Access and Excel