Community Manager

Talkdesk   •  

San Francisco, CA

Industry: Software


Less than 5 years

Posted 423 days ago

This job is no longer available.


  • Develop and manage a community
  • Create marketing programs to drive platform adoption and engagement leveraging multiple in-app, online and offline channels
  • Understand customer business needs and craft strategies to cement Talkdesk as a value added partner
  • Work with our customer base to understand their needs and help them succeed
  • Assist in driving process to help onboard them and provide ongoing support while nurturing long-term partnerships
  • Ensure that our customers get the most out of their investment in Talkdesk
  • Understand why customers use Talkdesk and how they can derive more value from the product
  • Find opportunities for customers to increase their usage of Talkdesk
  • Discover gaps in the customer experience that may lead to customer attrition and work cross-functionally with others to address such gaps
  • Provide feedback to the product team concerning customers’ requests for product enhancements


  • 3+ years of experience as a Community Manager, Customer Marketing professional or similar role in a SaaS business
  • Proven ability to understand progressive technology
  • Demonstrated experience in building and managing a compelling community
  • Engaging personality, polished verbal and written communication skills and meticulous attention to detail
  • Experience in putting processes in place that mitigate churn, drive renewals and create other revenue producing behavior
  • Experience in interpreting data and deriving insights that drive customer value
  • Highly organized self-starter who runs towards opportunities
  • Ability to work cross-functionally in a fast-paced startup environment
  • MBA a plus