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Community Manager in Oakland, CA



$100K - $150K*



Digital Marketing & Social Media


5 - 7 years

Job Description

As a member of our marketing team, youll work closely with team members across the company to troubleshoot existing customer issues and provide team members with input into strategic customer plans. Engaging with our customers across social media, email, and the apps, youll discover their challenges and needs and help them get the most out of their digital dictionary experience.


  • Take ownership of email and social media customer service conversations with a focus on improving customer experience and customer loyalty
  • Adapt customer service messaging to brand voice and adhere to said voice in all communications
  • Identify and troubleshoot common customer challenges and provide better solutions
  • Guide team members on best practices for a premier customer experience, partnering with teams to translate business initiatives into new customer solutions
  • Craft and maintain customer information port
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Valid through: 2020-5-19

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* Ladders Estimates