Position Title: Communications Specialist
Position Number: 277392
Location: Pleasanton, CA
Desired Skill Set:
Analytical Skills, Healthcare, Multitask
?Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.?
Job Title: Communications Associate, Member Services Grievance Unit
Location: Pleasanton CA
Major Responsibilities/Essential Functions:
? Participate in enhancing the written communication for the organization''s complaint and grievance process.
? Develop and implement communications plans and tactics to fulfill the strategic and operational goals and objectives of the program developed by the communications practice leader for his/her clients to deliver, promote and protect the organization''s brand and reputation.
? Communicate with a diverse set of internal and external clientele to achieve excellent results in the areas of complaint and grievance handling, compliance, documentation and enhancement of the member experience.
?Partner with and outreach to internal staff, otherMS Departments, and managers to ensure content is consistent with the Client brand in terms of tone, manner, and messaging.
? Manage and complete multiple assignments in short time frames and coordinate diverse projects and activities into a cohesive and strategic program for a single client or for a program.
? Acquire the input and resources of management staff in the organization to fulfill the objectives of communication plans and projects on behalf of communications practice leaders'' clients.
? Participate in departmental meetings, trainings and audits as requested.
? Implement measures to determine effectiveness of communications programs and create plans to improve results.
Minimum Work Experience and Qualifications:
? Two years?experience in a service related industry.
? Excellent interpersonal, verbal and written communication skills.
? Ability to work with peers in self-managed teams.
? Ability to prioritize work and ensure all compliance elements are met.
? Ability to use sound judgment and to handle complex issues independently, but with the knowledge and ability to escalate and ask for help when needed.
? Demonstrated ability to work in a time-sensitive environment involving patients, family members and advocates.
? Extensive working knowledge of personal computers to include Windows based software applications, MS Word, MS Excel, and MS Power Point, etc.
? Ability to multitask and manage time in order to perform well on long term projects while being flexible enough to assimilate short term projects on an ongoing basis.
? Will work varied shifts.
?High school diploma or GED required.
?4-yeardegree in education, journalism, communication or related field preferred.
Preferred Work Experience and Qualifications:
? Two years?experience in a complex health care environment preferred.
? Strong writing skills, syntax, grammar and spelling competency strongly preferred.
? Editorial experience, previous writing position preferred.
? Strong customer service, phone skills in diffusing member complaints strongly preferred.
?Experience working in a complex corporate communications environment with demonstrated excellence in developing, implementing and monitoring strategic communications programs.
? Ability to coordinate diverse projects and activities into a cohesive and strategic communications program thorough knowledge of policies, practices and systems
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, arrest and conviction records, or any other characteristic protected by law. Positions located in San Francisco, California will be administered in accordance with the Fair Chance Ordinance.