Retail Banking Division Commercial Branch Manager Boulevard Branch 1205 Niagara Falls Boulevard Amherst NY 14226
Serve as a proactive team leader in the M&T Branch system, committed to sales and service. Responsible for directing sales and business development, meeting operational objectives and ensuring the branch achieves its annual goals. Management duties include staff development and supervisory responsibility for branch staff. Achieve personal business banking sales goals, assist branch customers and manage a portfolio of business clients. Adhere to the requirements of federal registration under the SAFE Act. Build the bank’s presence in the community and for prospecting and enhancing business relationships. The Commercial Branch Manager position is a management level position that can lead to a career in further bank management.
Essential Position Responsibilities
Responsible for independently sourcing 40% - 60% of the branch commercial loan and deposit goal by developing existing business client relationships and prospect within the community.
Manage a book of clients, with emphasis on cross selling and deepening customers’ relationship with the bank. Management will focus on building and retaining relationships through specific customer contact and sales goals.
Build effective relationships with business partners, working closely on customer acquisition strategies and retention efforts and developing new marketing campaigns.
Responsible for branch achieving its annual sales and customer retention goals through active promotion of the relationship management and 4x4 sales process. Duties include consistently coaching the sales management staff, executing direct marketing plans for the branch, celebrating sales success and conducting weekly sales meetings with all branch staff.
Ensure customer service in the branch is conducted according to the bank’s service excellence standards.
Build and develop branch sales management staff by recruiting, hiring, mentoring and, using the performance management system, coaching staff to exceed their annual objectives.
Direct staffing and administrative functions including, performance appraisals, promotions, salary recommendations, and terminations.
Limit branch risk to preventable losses by ensuring that all branch staff are vigilantly aware of suspicious activity and that they are current on operational changes. Provide guidance and training to branch personnel on operating problems and handling of exceptions. Make sure branch adheres to operational policies, compliance requirements and security measures. Focus on protecting the bank and its employees.
Represent the Bank at various community functions to further enhance its image and develop additional business.
Other assignments as requested by management.
Nature and Scope
Commercial Branch Manager is a position typically available within a large Tier 4 –5 branch office; this corresponds to greater than $2.8 million in annual revenue.
Commercial Branch Manager will be primarily responsible for building and prospecting business/commercial relationships. In addition the Commercial Branch Manager will be ultimately responsible for managing office and staff, ensuring the branch achieves its sales and expense goals.
Commercial Branch Managers are also responsible for ensuring operational efficiency is achieved through adherence of established procedures.
Commercial Branch Managers are responsible for establishing and maintaining federal registration requirements outlined in the SAFE Act.
Commercial Branch Managers must complete the basic branch manager new hire training, which includes M&T product and systems training. Commercial Branch Managers must also be certified in the Branch Manager Commercial training program to receive the appropriate business banking training background for this role.
Commercial Branch Managers have direct and/or indirect reporting responsibility for ten or more individuals in the branch. Management may include up to 25 staff members.
Bachelor’s degree or, in lieu of degree, four (4) years’ relevant experience.
Minimum four years sales experience.
Minimum four years’ managerial experience or proven leadership abilities.
At Market Manager discretion/branch need, Pertinent state Life/Accident and Health Insurance licensing required within 12 months of entry into position. Note: branch provides training for licensing within 6 months.
M&T Business Banking Specialist within 18 months of hire.
Strong financial services product knowledge preferred.
Demonstrated strong knowledge of Commercial and Business Banking products, services and client relationship management.
Work with common PC software, including knowledge of Microsoft Office suite of products.
Experience with Internet and email required.
Other Job Information
Demonstrated sales/business development experience and success.
Excellent communication and interpersonal skills.
Proven ability to demonstrate and coach exceptional customer service.
Strong organization, time management, and prioritization skills.