Commercial Bank - Wholesale Lending Services - Operations Manager - Credit Support Manager - VP in Chicago, IL

$100K - $150K(Ladders Estimates)

J.P. Morgan Chase & Co   •  

Chicago, IL 60601

Industry: Finance & Insurance


Less than 5 years

Posted 41 days ago

This job is no longer available.

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.

JPMorgan Chase & committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as fully paid parental leave time, health care insurance and retirement benefits.

Commercial Banking (CB) serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities withannual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions the Commercial Bank to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs.

The Equipment Finance Operations Team is a part of Wholesale Loan Services (WLS). The Operations Manager is responsible for working with other Operations Managers to continuously find efficient and effective processes for all tasks associated with Onboarding Equipment Finance transactions. This individual will is also responsible for ensuring the quality of documentation and onboarding of transactions within the group for Middle Market, GHHN, Investment Bank, Corporate Client Bank and Private Bank client sets.

The individual will be responsible for maximizing the customer and operational experience through improving operational technologies and tool sets, driving efficiency in all customer interaction channels as well as influencing and advising senior operational leaders within the firm. The individual will be responsible for developing controls aligned with the firm's safety and soundness, customer interactions across multiple lines of businesses. Adjunct responsibilities include oversight and responsibility for employee development, application soundness, and change management readiness and integration. The individual will be asked to partner with key stakeholders to develop effective strategies aligned to enhancing the customer experience while maintaining a balanced financial approach.

The manager must be able to work collaboratively across lines of business in an effort to unify processes where appropriate.. This effort also includes delivering recommendations on standardizing and developing tool sets for executive communication, data aggregation, and initiative value development and prioritization. This individual must be effective at communicating The position requires a high degree of leadership, creativity, decision-making, communication, and analytic skills.

Duties Include:

  • Manage a team of Onboarding Document Processing and Document Support Specialists
  • Review Processes and Procedures to ensure all risks are mitigated with established processes and procedures
  • Manage workflow to ensure compliance with established Service Level Agreements
  • Work closely with the partners and project teams to ensure all reporting needs are being adequately addressed. Lead efforts to develop best practices, incorporate efficiency principles, identify and propose tactical and strategic opportunities to improve the customer experience.
  • Collaborate and influence peer groups to provide strategic direction and support to manage risk and controls for specific Business Function processes.
  • Communicate effectively with process owners and key business stakeholders Develop and Lead communications to senior leaders across Operations, IT, Compliance, Risk, etc.
  • Demonstrate accountability and business process ownership to effectively manage overall heath and direction for workgroup and assignedprocesses.
  • Provide leadership and direction across workgroups, departments, locations, and applications.
  • Provide ongoing coaching and effective development/training plans to support employee development and growth.
  • Tasks that include, but are not limited to goal setting, performance management, talent evaluation, delegation, task allocation, prioritizing assignments, maintaining morale, and development planning.

Required Qualifications:

  • Minimum 3 years of relevant experience or knowledge of documentation
  • Ability to interact with external clients and internal partners.
  • Self-motivated with an ability to adapt and be flexible in a team environment
  • Excellent verbal, written, and organizational skills
  • Ability to manage external client relationships and navigate complex structures
  • Strong client focus and ability to partner with various internal groups
  • Excellent people and resource management skills (e.g. people development, pipeline/skills monitoring, training programs).
  • Ability to develop, implement and maintain effective and standard operational processes
  • Ability to maintain and improve a strong control environment (e.g. necessary controls activities along process flow implemented, appropriate control tools in place, team members fully understand risks and related controls)
  • Ability to interpret and analyze system generated reports and other data, co-relate and analyze impact to overall processes and process deliveries and feed results into the decision making process
  • Experience with complex legal documents
  • Demonstrated problem solving ability through interaction with clients and business partners
  • Exceptional verbal and written communications and analytical skills.

Preferred Qualifications:

  • BA/BS degree
  • Experience in financial services, if possible Corporate/Commercial Banking and Equipment Finance
  • Ability to multi-task effectively and leverage internal resources
  • Strong client focus and ability to partner with various internal groups and client coverage

Valid Through: 2019-10-4