Collections Specialist

  •  

Prairie Village, KS

Industry: Automotive

  •  

Less than 5 years

Posted 11 days ago

  by    Josh Krause

OTR Leasing is one of the country's largest lessors of tractor trailers to owner-operators. We offer an unmatched opportunity for advancement and a Fast and Fun work environment. This is a career opportunity for the right individual. Please read this entire advertisement beforeapplying – this is NOT an entry-level position. We are growing, promoting people, and having LOTS of fun.

Experience & Skills

  • Truck or equipment related collections industry experience strongly preferred but not required
  • At least 3 years' experienceworking with customers on a one-on-one basis in a collections role
  • Experience in sales, telemarketing, customer service, or collections are all welcome
  • Excellent communication skills, with the ability to ask probing questions and listen carefully
  • Proven ability to resolve conflict and build good relationships
  • Experience in dealing with "salt of the earth" customers. We are in the trucking industry and need sales reps who can navigate "truckers" culture
  • Ability to work in a fast-paced, team-oriented environment
  • Excellent mathematical skills

What we expect from you:

  • Reviewing and analyzing delinquent collections accounts
  • Placing (and receiving) a large volume of phone calls to the customers assigned to you
  • Contacting delinquent lessees and negotiating payment arrangements
  • Working with our customers to understand their current financial state. This often requires reviewing account details, asking good questions to the customers, and then really listening to the answers
  • Assessing delinquent accounts and making determinations such as whether to authorize equipment for reposession
  • Keeping exceptional documentation on all actions made on accounts

Education

  • High School Diploma or equivalent
  • Good computer skills, familiar with using Microsoft products and CRM software