Collections Representative (B2B)

5 - 7 years experience  •  Biotech/Pharma

Salary depends on experience
Posted on 09/22/17
Addison, IL
5 - 7 years experience
Salary depends on experience
Posted on 09/22/17

The Collections Representative is responsible collecting open accounts receivables by sorting and organizing data, managing collection correspondence, accurately facilitating transactions and adjustments, updating customer records, utilizing effective research techniques, maintaining customer relationships and taking action to ensure invoices are paid by our customers within account terms while providing a high level of customer satisfaction.

Key responsibilities include: 

  • Proactively maintains portfolio of assigned customers with past due balances.
  • Calls customers to ensure timely payment of amount due.
  • Perform timely follow-up activity when contacting past due customers on collection matters.
  • Prepare and distribute customer statements.
  • Document internal and external conversations timely and accurately within ERP systems and otherinternal tracking mechanisms.
  • Monitor daily emails received from internal and external sources and handle incoming requests.
  • Generate reports from database(s) in order to manage activities for open orders.
  • Achieve performance goals and metrics as established.
  • Communicate with management regarding customer issues in a prompt and efficient manner and ability to provide solutions.
  • Enter customers’ disputes and supports an effective, efficient, and timely dispute process.
  • Collaborates with Collections team, management, and otherinternal departments in maintaining efficient internal procedures.
  • Works flexible hours and weekends to meet business/customer needs.


Required Knowledge, Skills and Abilities:

  • Proficient with MS Office applications (Excel, PowerPoint, Word, Outlook). 
  • Solid skill set with ERP system functions and financial systems (SAPexperience a plus).
  • Strong organizational and communication skills (interpersonal and written communication).
  • Demonstrated ability to work independently as well as in a team environment. 
  • Demonstrated ability to perform effectively in a fast-paced, dynamic business environment.
  • Exceptional attention to detail accompanied with strong problem solving and prioritization skills.
  • Ability to handle multiple responsibilities simultaneously.
  • Solid quantitative and analytical skills.
  • Ability to complete all designated training programs required for the position.
  • Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment. 
  • Ability to learn new technologies and apply them to current environments.
  • Ability to work effectively with all employees and external business contacts while conveying a positive, service oriented attitude.
  • Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment.


Minimum Requirements

  • Associates degree (Bachelordegree is preferred).
  • Minimum of five (5) years B2B Credit-Collections and/or or Accounts Receivables experience.
  • Medical Device or Healthcare industry experience is a plus.


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