Collections Manager


White Plains, NY

Industry: Staffing & Recruiting


Not Specified years

Posted 325 days ago

  by    Elaine Finegan

This job is no longer available.



  • Work with customers and representatives to acquire customer payment terms across all divisions of the company and per their respective contracts, create uniform status updates
  • Involve sales, operations and senior management as needed to gather all information regarding each contract
  • Keep all management apprised of A/R contract status? regularly
  • Research and respond to customer questions regarding invoices, billing, credits, payments or other issues
  • Regularly review AR runs to monitor consistency and compliance with payment terms and take corrective action if necessary
  • Coordinate with outside collection attorneys and agencies, prepare necessary documentation, supervise and follow up on outside collection progress
  • When account payments are delayed due to specific contract or service issues, work towards the resolution of these issues with sales and operations personnel and the customer
  • Work with system providers to implement automatic email for customer invoices and statements
  • Resolve account setup issues
  • Work with customer service to better handle customer requests as they relate to A/R
  • Coordinate conference calls to discuss receivable outliers
  • Work with system vendors to improve reporting and automation




This position is not about making monthly entries about receivables or posting checks but rather is a telephone and email heavy position that requires superior organization skills, follow up, and persistence in getting answers


  • 5+ years of AR / collections experiencepreferred
  • Sales or Account Management experience is highly desirable.
  • Supervisory experience
  • 4-yeardegree highly preferred
  • MS Office Skills
  • Excellent interpersonal skills (must be able to speak effectively to senior management)
  • Reports to CFO
$80K - $100K