Collections Manager

Confidential Company  •  White Plains, NY
$80K - $100K
Posted on 03/03/18 by Elaine Finegan
Confidential Company
White Plains, NY
Staffing & Recruiting
$80K - $100K
Posted on 03/03/18 Elaine Finegan

Responsibilities:

 

  • Work with customers and representatives to acquire customer payment terms across all divisions of the company and per their respective contracts, create uniform status updates
  • Involve sales, operations and senior management as needed to gather all information regarding each contract
  • Keep all management apprised of A/R contract status? regularly
  • Research and respond to customer questions regarding invoices, billing, credits, payments or other issues
  • Regularly review AR runs to monitor consistency and compliance with payment terms and take corrective action if necessary
  • Coordinate with outside collection attorneys and agencies, prepare necessary documentation, supervise and follow up on outside collection progress
  • When account payments are delayed due to specific contract or service issues, work towards the resolution of these issues with sales and operations personnel and the customer
  • Work with system providers to implement automatic email for customer invoices and statements
  • Resolve account setup issues
  • Work with customer service to better handle customer requests as they relate to A/R
  • Coordinate conference calls to discuss receivable outliers
  • Work with system vendors to improve reporting and automation

 

Requirements:

 

This position is not about making monthly entries about receivables or posting checks but rather is a telephone and email heavy position that requires superior organization skills, follow up, and persistence in getting answers

 

  • 5+ years of AR / collections experiencepreferred
  • Sales or Account Management experience is highly desirable.
  • Supervisory experience
  • 4-yeardegree highly preferred
  • MS Office Skills
  • Excellent interpersonal skills (must be able to speak effectively to senior management)
  • Reports to CFO
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