Collections Manager

Direct Federal Credit Union   •  

Needham, MA

Industry: Finance & Insurance


8 - 10 years

Posted 58 days ago

This job is no longer available.

Direct Federal's Mission? Deliver great rates to save our members money, easy access to save our members time, and remarkable service to preserve our members peace of mind.

Direct Federal's Vision? To be the lifelong trusted partner of more and more members as they pursue their dreams.

Our Collections Purpose? To have every interaction contribute to stronger relationships, instilled trust, financial empowerment, and solved problems.

To achieve our purpose we want to hire:

  • A proven leader – someone with success in both managing people and processes
  • A stickler for detail – ensure compliance with all applicable first party collection laws and guidelines, and preparation of 1099-Cs
  • A fair and shrewd negotiator – to successfully navigate the foreclosure process
  • A protector of confidential information - to guard member information as if it was their own

Does this sound like you? Direct Federal Credit Union commits to paying a competitive base wage with no work on the weekend and additional financial incentives. We'll provide training at our in-house Direct University, and an environment that fosters learning and growth. We'll ask you to contribute your ideas to help us to continually improve and exceed our goals.


  • Bachelor's degree in business/finance or equivalent experience
  • 8+ years of consumer loan and/or mortgage collection experience
  • Experience managing people and processes
  • Knowledge of BSA, FACT Act, Patriot Act, Fair Debt Reporting Act, state and CFPB first party collection laws, bankruptcy, foreclosure, delinquent automobile loan, automobile repossession laws, Freddie Mac and FHLB service requirements.
  • Positive and professional demeanor
  • Excellent written and verbal communication skills