About the RoleThe Collection Operations Manager provides strategic and day-to-day leadership for raw material collection operations that are critical to PHB's manufacturing supply chain. This role is responsible for ensuring the consistent, compliant, and cost-effective collection of safe, high-quality raw materials.
You will lead supervisory staff, oversee daily and long-term operational performance, and ensure alignment with corporate objectives while maintaining full compliance with FDA, USDA, OSHA, and PHB/partner site standards.
JOB QUALIFICATIONS:Education:- Bachelor's degree required (Operations Management, Biological Sciences, Engineering, or related field preferred).
- Advanced technical or leadership training preferred.
Experience:- Minimum 5-7 years of experience in biological production, food/meat processing, or manufacturing operations.
- Minimum 3-5 years of progressive leadership experience leading supervisors or managers.
- Demonstrated experience overseeing raw material supply, production planning, and regulatory compliance.
KEY RESPONSIBILITIES- Provide overall leadership and direction for raw material collection operations and supply continuity.
- Lead, coach, and direct Operations Supervisor responsible for day-to-day collection activities.
- Ensure uninterrupted supply of raw materials to support manufacturing demands while maintaining quality and compliance standards.
- Partner with manufacturing, quality, maintenance, and HR to align collection operations with production, compliance, PHB values, and business needs.
- Responsible for development and ongoing maintenance of SOPs, SSOPs and JSAs
- Serve as the primary point of accountability for compliance with FDA, USDA, OSHA, site-specific, and corporate requirements within collection operations.
- Ensure appropriate staffing, scheduling, and resource allocation to support production requirements in a cost-effective manner.
- Manage and maintain operational performance metrics related to safety, quality, efficiency, and raw material yield; assess trends and implement corrective actions and improvements as needed.
- Ensure collection equipment, machinery, and systems are maintained, repaired, or replaced through coordination with contractors, maintenance and leadership teams.
- Provide oversight of critical process systems including centrifuges, liquid handling, and environmental and temperature control systems; escalate operational risks as appropriate.
- Partner with PHB leadership to communicate operational status, risks, and performance through regular reporting and updates.
- Support hiring, development, and performance management, for operational roles.
- Ensure training standards are established and maintained for cGMPs, USDA, OSHA, and site regulatory requirements.
- Lead and sponsor continuous improvement initiatives to enhance safety, quality, efficiency, and employee engagement.
- Foster a culture of accountability, teamwork, compliance, and positive employee relations across collection operations.
- All other duties as assigned
SKILLS & REQUIREMENTS:- Advanced working knowledge of regulated raw material collection or production environments.
- Strong understanding of cGMPs, FDA, USDA, OSHA, and labor relations considerations.
- Demonstrated ability to lead leaders and influence cross-functional teams both internally, and externally.
- Ability to evaluate operational data, assess risk, and make sound business decisions.
- Strong written and verbal communication skills with the ability to interface effectively with plant leadership and corporate partners.
- Ability to manage complex operations, multiple priorities, and competing demands.
- Working knowledge of basic business systems, reporting tools, and Microsoft Office applications.
- Ability to work extended or flexible hours based on operational needs.
- Ability to operate a company vehicle as required.
