Cloud Technical Solutions Engineer Manager in Kirkland, WA

$100K - $150K(Ladders Estimates)

Google   •  

Kirkland, WA 98033

Industry: Consumer Technology

  •  

Less than 5 years

Posted 55 days ago

Minimum qualifications:

  • Bachelor's degree in Computer Science, a related technical field or equivalent practical experience.
  • 3 years of experience building a technical, customer-facing team.
  • Experience with distributed systems, Linux or Windows and TCP/IP networking.

Preferred qualifications:

  • Experience with one or more of the following programming/scripting languages: Java, C, C++, .NET, Go, Python, shell, Perl, JavaScript.
  • Experience managing hosted services/SaaS.
  • Experience implementing, troubleshooting, and supporting Internet-based applications, web servers, data storage, commerce engines, and Linux/Unix operating systems.
  • Ability to operate in a customer focused environment and advocate for customers across a cross-functional organization.
  • Excellent software development leadership skills.
  • Excellent judgment, strategic thinking, and creative problem-solving skills.

Responsibilities


  • Lead a team of engineers who deliver technical support across all Google Cloud Platform products, including App Engine, Compute Engine, BigQuery, and more.
  • Partner with Product Management and Engineering to translate customer needs into a better overall product. Identify trends in customer feedback and escalate issues within Google.
  • Partner with Software Engineering and Site Reliability Engineering to manage production incidents in real time, with emphasis on timely and through issue identification and customer communication.
  • Resolve high-profile escalations and issues, improve the customer experience, and drive initiatives that increase their likelihood of success on our platform.
  • Develop the vision, goals, priorities and work alongside the team to accomplish them. Ensure high-quality customer service and ongoing technical skill development.


Valid Through: 2019-10-17