Cloud Systems Support Engineer - Telecommunications

Confidential Company  •  Virtual / Travel

5 - 7 years experience  •  Telecommunications

Salary depends on experience
Posted on 06/22/18
Confidential Company
Virtual / Travel
5 - 7 years experience
Salary depends on experience
Posted on 06/22/18


Mitel is looking for a Systems Operations Engineer to join our Global Cloud Operations team. We are looking for someone who has a great positive attitude, highly motivated to learn and grow within the organization. If you are an overachiever and want to contribute to a team that will truly appreciate your dedication and hard work, then consider a career at Mitel.  You can dramatically shape everything from our daily operations to our global presence.


  • Maintain Cloud Applications across all MiCloud Service offers through Upgrades, installs following ITSM process
  • Implement system enhancements that improve the performance and reliability of the offers .
  • Handle escalations for server- and application-related issues
  • Manage monitoring of solutions through industry standard NMS tools
  • Suggest and execute improvements to server configurations
  • Create and maintain supporting documentation for internal procedures and systems


  • 5+ Years of experience
  • Strong work ethic – self starter- motivated
  • Detail oriented
  • Ability to resolve issues under fire and to adapt to change
  • Ability to quickly work with and adapt skills to new platforms and software
  • Excellent phone presence, high degree of professional acumen
  • Strong communication skills, excellent listening skills
  • Builds productive internal/external working relationships

 The ideal candidate would possess the following:

  • 5+ years in the Telecom industry
  • Networking, Linux, Windows and Scripting skills used to maintain, troubleshoot issues, and update/upgrade Linux and Windows-based servers.
  • Working knowledge of Gitlab and puppet (or related CMSes).
  • Working knowledge of VMware


  • Bachelor’s degree Engineering / Computer Science, Engineering Technology or equivalent experience
  • Strong traditional voice background
  • Strong knowledge of VoIP standards and protocols
  • Knowledge of SIP VoIP standards and protocols
  • Networking skills including protocol and compliance knowledge a plus (CCNA, CCNP, MCSE, CCIE, AWS, RHCE/RHCSA)
  • NetworkSecurity knowledge a plus (CCSP, CISSP)
  • Familiarity with Microsoft products and applications as well as UNIX and Linux platforms

Mitel is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

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